Operations | Monitoring | ITSM | DevOps | Cloud

Leaders around the world are moving fast to embrace digital transformation to achieve high performance objectives, including better financial returns, workforce diversity, and environmental stewardship. According to Deloitte, implementing digital technologies can help organizations accelerate progress toward these goals by 22%. What strategies are in place at your organization to ensure successful digital transformation to better compete in the marketplace? It’s not just a matter of money.

The cloud has changed the world of IT — including IT services. In particular, it has enabled companies to dramatically decrease the amount of infrastructure they manage on-premises — reducing their need to use outside IT services to help them purchase, set up and maintain this infrastructure.

The pandemic created urgency for innovation and exposed us to what technology can do. But a shortage of developer skills left organizations grappling. Better integrations and low-code apps can help deliver transformation at scale, while citizen developers can ramp up automation. ServiceNow® Creator Workflows, including App Engine and IntegrationHub, offer a single, low-code platform that empowers citizen developers to deliver digital services fast without complexity.

Researchers and thought leaders shared 3 predictions for enterprise CIOs and IT leaders that are particularly relevant and important to consider as we move into 2022.

When it comes to workplace innovation, many forward-thinking businesses follow a simple mantra: “Change before you have to.” They pursue organizational or technological changes in order to stay ahead, rather than catch up – and they rely on their employees to adapt quickly to the new standards and structures they put in place. The pandemic threw a wrench into that neat and tidy outlook on innovation. Businesses had to change.

The digital transformation that many companies underwent in 2020 continued in 2021 at a rapid pace as the pandemic continued to impact the world. While many of my digital Top transformation trends predictions from a year ago were proven correct, others didn’t quite come to fruition and were displaced for more urgent and strategic needs as the pandemic persisted. What does this mean for 2022?

The pandemic accelerated digital transformation across all industries, exacerbating Australia’s tech skills shortage. Research from RMIT Online identified a need for 156,000 new technology workers in Australia, with 87% of jobs now requiring digital skills. This skills gap is set to cost the economy $10 billion in lost growth by 2025 in technology, media, and communications alone.

Government agencies had to adapt to a rapid increase in demand for services in 2020. They also had to adjust to a remote workforce. Many found themselves picking up the pace of their digital transformations and trying to modernize during a global health crisis. Perhaps above all else, many learned the importance of using the right digital tools, platforms, and services. They still have a long way to go.

CIOs can finally claim victory in information hide-and-seek with help of AI-powered search technology Why do companies still struggle to respond to a service complaint, recommend a product, or connect employees with the data they need to make critical decisions? These tasks are critical to retaining customers and engaging workers in a competitive marketplace, yet each relies on finding the right information, and that’s no easy feat.