Operations | Monitoring | ITSM | DevOps | Cloud

Product Update - May 2026

IncidentHub's latest product updates include a new Business plan with Teams support, early outage detection v1, and more integrations with ticketing systems. The public status now includes a disable feature. As before, many features are driven by feedback, and I am grateful to all our customers who have shared their feedback with us.

How Exploitation Claims Are Expanding Against Digital Platforms

Exploitation on digital platforms often becomes visible through changes that do not look legal at first. A child in a St. Louis classroom may start avoiding friends, an Illinois parent may notice late-night panic after messages, or a California clinician may hear about headaches, poor sleep, and secrecy tied to an app. These patterns matter because claims are moving beyond single bad actors and looking at how platform design, reporting delays, and moderation gaps can keep children exposed.

How Engineering and Ops Teams Use OKRs to Connect Technical Work to Business Outcomes

Engineering and operations teams have a measurement problem that most other functions don't. The technical metrics are excellent. Deployment frequency is up. MTTR is down. Uptime is at 99.97%. The CI/CD pipeline is running cleanly and the on-call burden has been reduced by 30% since the team adopted a proper incident management process. By every internal measure, the team is performing well. And yet, in the quarterly business review, the conversation keeps returning to the same uncomfortable question: what did engineering actually deliver for the business this quarter?

Custom Collapsible Boxes: Why Foldable Luxury Packaging Is Gaining Popularity Among Brands

In today's world of intense competition in the packaging industry, custom collapsible boxes have now started to emerge as the best investment for those brand owners who require premium packaging but do not want to face the complications associated with traditional hard packaging. The reason why this trend is gaining so much importance is because this transition does not depend on looks alone. It is based on actual business requirements.

7 Proven Steps to Maintain Operational Continuity During S/4HANA Migration

Migrating to SAP S/4HANA is one of the most consequential system changes your organization will undertake. The technical complexity alone is significant. But the real risk is operational: maintaining uninterrupted service delivery while transforming the core systems your business depends on. Failure to manage this well causes outages, data inconsistencies, user disruption, and cost overruns. None of those are acceptable outcomes. The good news is these risks are manageable.

Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

What are the benefits of decentralized AI infrastructure?

Have you ever considered how you can utilize artificial intelligence (AI) without sacrificing control over your data and autonomy? As we continue to navigate the changes of AI in the 21st century, it is important to understand how decentralized AI infrastructure can empower individuals and organizations to harness the potential of AI while maintaining sovereignty over their data and decision-making processes.

Best APM for Small Development Teams in 2026

Last updated: May 2026 If your team is 2 to 20 developers and you do not have dedicated DevOps, SRE, or platform engineering, most APM tools were not built for you. They were built for the team that has you: a team with specialists who can tune dashboards, configure alerting pipelines, manage data retention policies, and explain the monitoring system to everyone else. You do not have that team. You have developers who also handle deploys, on-call, and debugging production issues between writing features.

You Are Building With AI. Who Is Watching What It Ships?

AI coding assistants have made it possible for a single developer to build and ship a production application in a weekend. Claude Code, Cursor, GitHub Copilot, and similar tools can scaffold a Rails app, write the models, generate the views, wire up the API, and push to production before Monday. This is genuinely exciting. It is also genuinely dangerous if you do not have monitoring in place before you ship.