In 2019, KCB Bank Uganda reviewed its systems and came to a startling realization: Due to outdated monitoring processes, its services could be down for hours before anyone was alerted internally. This downtime led to frustrated consumers, a rise in customer service complaints, and a decline in revenue.
The line from observability to customer joy is straighter than you think. We recently learned this from NS1, a managed DNS provider and Honeycomb customer, in a panel discussion with Nate Daly, Head of Architecture at NS1 and Chris Bertinato, Software Architect at NS1.
Companies need to consider both how fast they can put edge applications into action and update them, and how quickly they can process incoming data. Industrial processes are becoming increasingly automated as sensors on machines collect a growing amount of data. Much of this data is time-stamped and can help companies improve processes. This large volume of sensor data can become unwieldy if companies don’t manage it properly.
The fitness industry is no stranger to ‘smart’ equipment, and what distinguishes one product from another ultimately comes down to user experience. Product success depends on stability, something top of mind for developers at Tonal. Ranked as one of New York Magazine’s best smart home training solutions 2022 and Men’s Health’s best connected cable machine 2022, Tonal literally sets the bar for smart home trainers.
