Operations | Monitoring | ITSM | DevOps | Cloud

Powering the Digital Employee Experience for Remote Workers

The shift to remote work has taken place almost overnight for many companies, creating enormous challenges for both IT and employees. There are no months of planning, pilot rollouts, or performance stress tests. IT teams are being asked to implement massive changes on a daily basis, despite being vastly overworked and under-appreciated, all while maintaining focus and professionalism.

The Achilles Heel - Why Our Competitors Fall Short

I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support. To outsiders this claim may sound innocuous but after 30 years in IT I know most cannot even come close to understanding, let alone managing, the full Digital Employee Experience (DEX). Why? It’s best to define some terms before I draw any lines in the sand.

"Information Overload" - Managing your post-VDI project

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

The Ultimate List of Digital Employee Experience Job Titles

Job titles are in constant flux these days, especially in the world of IT. While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business. In the last few years, large enterprise companies have realized their digital employee experience is just as important as their digital customer experience.

"4:00 in the Morning" - Managing a VDI Migration

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

"Under The Gun" - Planning Your VDI Rollout

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

Dear IT, Employee Engagement Is On You

Dear IT, Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees. But times have changed. This is the age of employee experience and if we don’t take it seriously, and involve IT all the way, our company we’ll get left behind.

9 Powerful Quotes That Perfectly Capture The Future of Digital Work

It’s impossible to know exactly what lies ahead in the future of digital work but there are a few technology leaders and analysts out there that always seem to stay ahead of the game. These people can often articulate complex changes in enterprise technology and digital work with simple, sharp language. Luckily, we’ve compiled some of the most telling quotes from top digital workplace experts to help companies and leaders better understand what matters most in the future of work.

NSA's Windows 10 Advisory - Is Your OS Really Secure?

New year, same old problems for Windows 10. But it doesn’t have to be that way. Earlier this month the United State’s National Security Agency (NSA) announced that they discovered a major vulnerability in Windows 10 and Windows Server 2016 that could have had dire consequences for businesses around the world. The vulnerability places Windows endpoints at risk to a broad range of exploitation vectors NSA official cybersecurity advisory