Operations | Monitoring | ITSM | DevOps | Cloud

almaden ai

How a HaaS Provider Increased Profits and Efficiency with Collective IQ

Nov 12, 2025 By Almaden AI In Almaden AI
Imagine managing a fleet of over 90,000 devices spread across hundreds of clients. Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally. This is the daily reality for one of the argest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.
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How DEX and ITAM Transform IT from Reactive to Proactive

Oct 30, 2025 By Almaden AI In Almaden AI
Monday: the CEO complains their laptop is slow. Tuesday: the billing software stops working. Thursday: the sales team misses a crucial meeting because Microsoft Teams crashes. This cycle of “fighting fires” is, for many IT departments, the “norm.” It’s a reactive state, where the team’s value is measured by the speed of its response to problems, not by its ability to prevent them. According to Leandro Silva, CEO of Almaden, there is a better path.
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ITAM and DEX: The New Era of IT Asset Management Is Shaping the Future of Business

Oct 28, 2025 By Almaden AI In Almaden AI
IT asset management is no longer just about keeping inventory. In today's world, where digital is the new workplace, ITAM (IT Asset Management) has become a strategic pillar for companies seeking efficiency, security, and compliance. More than managing hardware and software, this new generation of ITAM is directly connected to the Digital Employee Experience (DEX), positioning IT as a true competitive advantage.
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Measuring Clicks Is Not Measuring Productivity: The Misconception Behind "Screen Time" Metrics

Oct 22, 2025 By Almaden AI In Almaden AI
In recent years, some organizations have adopted metrics such as inactivity time and the number of clicks to assess productivity. But does this truly reflect how productive an employee is — or merely how closely they are being monitored? At first glance, it might seem like a reasonable approach: if someone goes a long time without clicking, perhaps they’re not working.
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Major Retailer Accelerates Windows 11 Migration with Collective IQ

Oct 8, 2025 By Almaden AI In Almaden AI
Migrating to a new operating system can be compared to renovating a house: you may be able to postpone it for a while, but eventually, you’ll have to face the project — and the relief only comes once it’s complete. While a home renovation can be planned with some flexibility, a Windows 11 migration has a fixed deadline and carries high risks. Every detail matters: compatible hardware, available disk space, drivers, and critical software that all need to align.
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From Firefighting to Proactive Resolution: How Almaden's Collective IQ Is Revolutionizing the Service Desk

Oct 6, 2025 By Almaden AI In Almaden AI
Picture this: It’s Monday morning, the Service Desk ticket queue is piling up, and Level 1 analysts are already in full “firefighter mode.” Every ticket feels like a blaze: users locked out, critical apps running slow, unexplained system failures. The problem? They’re trying to put out flames without seeing where the fire started. Without real visibility into the environment, troubleshooting is based on trial and error.
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DEX: How We Measure the Results of IT Actions

Sep 29, 2025 By Almaden AI In Almaden AI
Every IT initiative has a clear purpose: to boost productivity, reduce failures, accelerate processes, or simply make things work better for people. Yet, many companies still make the mistake of implementing changes and improvements without measuring the real impact they have on employees' daily lives. That's the difference between acting in the dark and acting intelligently. Without clear metrics, IT may be investing time and money in solutions that, in practice, bring little benefit - or even harm performance. This is exactly where DEX (Digital Employee Experience) comes in.
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AlmaAnalysis: The Enhanced CIQ DEX feature that transforms digital employee experience analysis

Sep 11, 2025 By Almaden AI In Almaden AI
In today’s landscape of digital transformation, companies are increasingly dependent on technologies that improve productivity and enhance the employee experience. However, measuring the real impact that each device, system, and configuration has on daily operations remains a significant challenge for many IT teams.
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Why Digital Employee Experience (DEX) Is the New Strategic Priority for IT

Aug 27, 2025 By Almaden AI In Almaden AI
We live in an era where digital employee experience (DEX) has become one of the most important strategic pillars for IT within organizations. IT asset inventory and system metrics are no longer enough. Today, successful companies understand that, in order to achieve efficiency, innovation, and productivity, they must truly grasp how employees feel when interacting with technology.
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Almaden Supports IT Teams with the Windows 11 Upgrade

Jul 29, 2025 By Almaden AI In Almaden AI
Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.
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