The start of a new year often includes reflecting on what you accomplished over the past year and setting new goals for the year ahead. In 2022, BigPanda set big goals to help organizations prevent and resolve IT and service outages through our innovative Incident Intelligence and Automation platform, powered by AIOps. On average, our customers sent us 2.3 billion events and changes per month, with our largest customers by volume sending us approximately 165 million events each.

As we head into 2023, it’s clear that one of the challenges many businesses will face is figuring out how to do more with less. According to Business Insider, layoffs loom for many industries, including tech. All of this can add up to an increased chance for potential outages and disruptions.

Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.

It’s no secret that the digital transformation essentially broke IT operations. With the rise in technology came a rise in outages capable of bringing organizations to a screeching halt. Those outages are expensive, and for years, the same number was thrown around as the authority on how much an outage cost (around $5,600 per minute). This number took off and was used in presentations, sales decks and other resources for years. But how could this number have stayed the same year over year?

Continuous integration and continuous delivery/deployment (CI/CD) pipelines are integral to software development and management nowadays, yet there seems to be a lot of confusion about what CI/CD actually is. In this article, learn about the definitions and explanations of CI/CD, the difference between CI and CD—and the difference between CI/CD and DevOps.

The definition of AIOps continues to evolve, but understanding the fundamentals of how it works can help you keep up and invest in the right AIOps platform, tools, and features. According to Gartner, AIOps “combines big data and machine learning to automate IT operations processes”. Specifically, Gartner explains that “AIOps platforms analyze telemetry and events, and identify meaningful patterns that provide insights to support proactive responses”.

Organizations are under pressure to deliver software faster than ever before. Continuous integration and continuous delivery (CI/CD) help them meet that demand. Companies are turning to CI/CD to speed up the software development process and increase efficiency. In this article, learn about what CI/CD is, the benefits of using it and some of the challenges that come with it.

In the world of IT, there are two main approaches to managing changes—the information technology infrastructure library (ITIL) and continuous integration and continuous delivery/deployment (CI/CD). Both have their own benefits and drawbacks, so it’s important to understand the difference between them before deciding which one is right for your organization. In this article, learn about the difference between CI/CD and ITIL, and find out which approach is best for your needs.

IT operations move fast. If you’re an ITOps leader, you need to be moving just as fast to make sure your team has what it needs. Positioning your team for success isn’t easy: complexity in IT is increasing every year and can reach a point where it exceeds a person’s capacity to keep pace. In the face of massive growth, ITOps teams can face major challenges with productivity, burnout and efficiency.

If you’re in IT, no doubt you’ve heard the age-old statistic that an average minute of downtime costs $5,600. It turns out that information is a bit outdated and does not reflect the real and nuanced costs of a modern IT outage. BigPanda suspected this and wanted to uncover the true numbers behind outage costs so ITOps can have a better understanding of costs, causes and “cures” of an IT outage.