Operations | Monitoring | ITSM | DevOps | Cloud

Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.

Internal visibility isn’t enough for modern incident response. Your app team has three dashboards open and everything looks fine. CPU is healthy, memory is stable, the application servers are responding normally. But users are still complaining. The checkout page is slow. Logins are timing out. Support tickets are piling up. And your monitoring tools have nothing useful to say about why.

Forrester Consulting’s Total Economic Impact study found that a composite organization based on interviewed customers achieved 313% ROI and payback in less than 6 months with LogicMonitor Edwin AI. AI for IT operations has a credibility problem. The market is crowded with claims about speed, automation, and intelligence, while buyers are left doing the harder work of separating measurable impact from vendor language.

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Industry-leading observability experts provide strategic guidance on why and how modern IT teams are successfully moving beyond SolarWinds to more resilient, cloud-native platforms. IT teams running SolarWinds often know the pain points well before they start evaluating alternatives: separate modules for different monitoring needs, a self-hosted deployment model that requires ongoing maintenance, and pricing that gets harder to predict after each acquisition.

Most legacy AIOps investments underdeliver because the AI lacks context, not capability. LogicMonitor’s latest innovations expand Edwin AI’s contextual intelligence across every dimension, so recommendations are accurate, explainable, and trusted by the teams that need to act on them. Reduce incident resolution time with AI that understands your environment—not just your alerts.

LogicMonitor’s latest innovations span the entire platform to deliver the operational foundation enterprises need for Autonomous IT—complete visibility from infrastructure to end user, AI that reasons in full context, and closed-loop automation that moves from detection to resolution. Over 90% of organizations rely on at least two to three monitoring solutions—and many enterprises operate five or more.

Automated Diagnostics & Remediation reduces MTTR by closing the gap between detection, diagnosis, and resolution.

Proactive budget alerts turn cloud cost optimization into an everyday operational practice. If you are responsible for managing cloud infrastructure, you already know the pattern. Costs creep up quietly, and by the time anyone notices, it is the end of the month and you are explaining instead of preventing overruns. According to Flexera’s 2026 State of the Cloud Report, 85% of their respondents say managing cloud costs is their number one priority for the year.

Autonomous IT only works when observability gives it the context to act with confidence. On any given day, a mid-size enterprise generates tens of thousands of alerts across on-prem infrastructure, multiple clouds, SaaS tools, Internet dependencies, and AI workloads. Most of them don’t need a human. A few of them do. Telling the difference, fast enough to matter, is exactly where IT teams are losing ground.