We’re eating at restaurants again. We’re seeing family after too long apart. Some of us may even be returning to the office. But, that doesn’t mean that the pressure is off for digital services, and growing in operational maturity still remains top of mind. While the digital transformations have been taking place for the last two decades, COVID-19 added pressure to speed initiatives.
The global pandemic is estimated to have accelerated digital transformation by at least seven years—and it’s showing no signs of stopping. In fact, companies are investing even more into software-driven experiences. A recent Gartner forecast points to worldwide IT spending increasing 8.4% to $4.1 trillion in 2021, with much of that spend on mission-critical, customer-facing services.
Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital transformation and mature their operations to support services that were under unprecedented strain. Digital transformation allows companies to embark on large-scale cloud migrations and adopt modern development methods like DevOps and Agile.
If there’s one thing we learned from the 80+ sessions from Summit 2021, it’s that across the industries, companies are continuing to accelerate innovation in a bid to meet growing customer expectations of always-on services across all channels. In financial services, disrupting traditional banking or rethinking access to advisory services comes with operational and regulatory challenges.
2020 heralded a year of increased complexity and customer demands, which isn’t going away. In this new normal, organizations will still be tasked with keeping up this break-neck pace. So, what did digital operations look like in 2020 compared to 2019?
In this new world of digital everything, new application versions usually mean that you’re going to get bigger and better features, more capabilities, and an uplifted user experience, right? When I talk to customers, many can’t wait to upgrade the PagerDuty integrations that they depend on to test new features. If you’re a PagerDuty for Slack user, the next-generation version of our Slack integration will certainly be an exciting development.
Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments urged us to stay home. According to the International Air Transport Association, global air passenger demand in 2020 was down a record 65.9% from the previous year, and the tourism industry saw an estimated loss of 100.8 million jobs worldwide.
If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform! You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.
CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.
Technical teams are under more pressure than ever to move faster, protect revenue and availability, and push mean time to resolve (MTTR) ever lower. However, teams frequently find themselves encumbered by complex, repetitive, and manual tasks, rather than innovating. When urgent incidents arise, organizations often have to wait for specific developers or subject matter experts (SMEs) to deploy a fix.
