Operations | Monitoring | ITSM | DevOps | Cloud

Last year at PagerDuty Summit 2018, we officially launched PagerDuty University (PDU), a training program that provides hands-on classroom training to current and prospective customers so they can get the most out of the PagerDuty platform. Since its debut, PDU has taught hundreds of learners how they can optimize their instances to minimize downtime and improve responders’ quality of on-call life, in addition to providing thought leadership best practices to customers around the globe.

This week at re:Inforce in Boston, the AWS team showed off its Security Hub service—a powerful service that provides SecOps teams a comprehensive view of their high-priority security alerts and compliance status across their AWS accounts. We’re excited to join AWS at re:Inforce this week as a Security Hub partner, where we’ll show users how PagerDuty and AWS Security Hub work together to provide real-time SecOps to any team using AWS.

Making the move to DevOps can be a daunting undertaking, with many organizations not knowing where to start. I recently had some fun taking a few DevOps assessments to see what solutions are currently in the market. I varied my answers from an organization that fully embraced DevOps to an organization at the beginning of its journey.

The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps to understand how these seemingly abstract concepts play out during real-world scenarios. You can now hear an incident call recording that’s based on a real PagerDuty incident. Due to the nature of incident response practices, the process guide we publish is filled with very explicit details regarding a variety of situations.

This month, we are excited to announce a new set of product capabilities and enhancements designed to ensure that teams can work in real time, all the time, wherever they are. Whether they’re on-the-go with their mobile devices or at their desks on a typical work day, we will continue to innovate without sacrificing ease-of-use and adoption.

Real-time operations is a term PagerDuty uses to describe the process in which people can acknowledge, communicate, resolve, and learn from impactful events—all in real time. What can be a more impactful and real time than the miracle of childbirth? Whether it’s your first or fifth child, things don’t always go as planned, but the experience also generally comes with a good story filled with hindsight.

Code for America is a nonprofit that focuses on reforming government services to make them simple, easy to use, and accessible for all Americans. Founded in 2009, the organization’s first initiative was to create fellowship programs that connected small teams of developers with city governments to solve problems in the community, such as reporting blighted properties or helping parents determine which public school is right for their child, using lightweight technology and design.

The accelerating pace of technological change is the most disruptive force affecting the financial services industry today, with fintech disruptors making significant headway across every segment across the sector—including banking, payments, lending, insurance, and trading.

Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a new type of journey today! But first, go give Setting Up Your PagerDuty for Sweet Victory a quick read if you haven’t read it already, it’ll give you some context around PagerDuty setup on its own.

In the digital era, state and local government and education (SLED) agencies are increasingly leveraging new technological advances such as mobility, the cloud, and big data to better serve constituents while achieving cost efficiencies.