Operations | Monitoring | ITSM | DevOps | Cloud

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

In this edition of Beyond Their Intended Scope, we take a look at last week’s BGP leak by a DDoS mitigation company which impacted networks around the world. We look at the impacts in both BGP and traffic data, and discuss how RFC 9234’s “Only to Customer” BGP Path Attribute could have helped.

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.

Outsourcing IT management to a managed service provider (MSP) has given countless organizations the freedom and confidence to make a real impact, even if they have little to no knowledge of IT. With experts keeping an eye on things and also looking out for cyberthreats, businesses are free to focus on what they do best.

Businesses lean heavily on information technology (IT) to run smoothly and stay ahead of the competition. One vital tool for managing and optimizing IT resources is the IT report. But what exactly is an IT report and why is it so important for organizations? In this blog, we'll explore the concept of IT reports, their various types, key components and the benefits they offer businesses.

Kubernetes 1.33 is right around the corner, and there are quite a lot of changes to unpack! Removing enhancements with the status of “Deferred” or “Removed from Milestone” we have 64 Enhancements in all listed within the official tracker. So, what’s new in 1.33? Kubernetes 1.33 brings a whole bunch of useful enhancements, including 35 changes tracked as ‘Graduating’ in this Kubernetes release.

Legacy network systems keep many enterprises running, but let's be honest—they can be a nightmare to secure. Misconfigurations, outdated protocols, security gaps, or even easy passwords make them easy targets for attackers. If upgrading isn't an option (for financial reasons or because you do not have the resources to refurbish the monolith that your legacy network has become), how do you lock them down? That's where Site24x7 comes in.

IncidentHub can send outage alerts to many external systems. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. Alerts are effective only when they are relevant and actionable. In this article, we will explore how to fine-tune your IncidentHub alerts to receive only the relevant ones for your third-party services.

Grafana Alloy, our distribution of the OpenTelemetry Collector with native support for Prometheus, is great for all sorts of needs, including shipping your Microsoft Azure metrics and logs to Grafana Cloud.

CLM software (short for Contract Lifecycle Management software) helps organizations manage contracts from start to finish, from drafting and approvals to renewals and termination. At InvGate, we’ve seen just how valuable this can be. Through our experience implementing InvGate Asset Management and InvGate Service Management, we’ve helped organizations bring order to their IT operations, including the often-overlooked contract side of things.