Operations | Monitoring | ITSM | DevOps | Cloud

Technical debt: how to measure and manage it with DevOps

Every technical team in the software industry is familiar with technical debt. That is because every software team incurs technical debt along the way. This article answers some critical questions about technical debt. It reviews what technical debt is and what its causes are, why it is essential to address technical debt, and how this debt accumulates.

Five tools to increase Kubernetes developer productivity

This article was inspired by our recent "5 tools to increase Kubernetes developer productivity" video, hosted by Saiyam Pathak and Kunal Kushwaha. Over the years Kubernetes has become the de facto orchestration platform, as such it's crucial that developers have the right set of tools to increase their productivity for development and operations. In this article, we take a look at five such tools that can help developers inprove productivity while when Kubernetes. Let’s jump in.

Why Self-hosting Might not be a Good Choice for your Status Page

We all remember when Facebook, WhatsApp, and Instagram shut down in April of last year for a whole day. And while it was terrible for their company—it’s an educational moment for the rest of us to learn from. Facebook’s status page is self-hosted, and that puts their status pages at risk of the exact issue it’s designed to tell you about.

Kubernetes for the JavaScript Developer - Part Two - Deploy to Kubernetes

Continuing on from Part One where we went through a brief history of containers and Kubernetes then Dockerized a NodeJS application, now we are ready to deploy to Kubernetes. If this is your first or nth time deploying to Kubernetes, Shipa makes this simple. You don’t have to worry about authoring multiple Kubernetes manifests and templates to deploy your application, all you need is an image.

Latest Release of Our Network Monitoring Software Delivers AI-Driven Log Analytics

If you manage a network, every network device generates a large volume of logs. These logs are extremely important and narrate a story about both events and the sequencing of those events within your network. This capability is critical for any network monitoring software, helping you easily understand network activities, user actions, security breaches, and much more.

Streamlining customer service to eliminate wasted time on hold

Collective sighs from being left on hold to customer service are reverberating around the world—especially in Australia. Research from ServiceNow revealed Australians wasted 89.5 million hours on hold trying to resolve complaints in the past 18 months. That’s an average of seven hours per person.

How to Test Salesforce Multi-Factor Authentication

Assuming you have correctly configured the user ids for MFA authentication in Salesforce, end-users should see the following screen when trying to login into the CRM application. The TOTP-based verification code is generated in third-party authenticator apps (Google or Microsoft) on your mobile device when you first scan the QR code or enter the key manually in the app. In this article, we’ll guide you through all the steps you need to set up our Salesforce MFA Web Sensor in your environment.