Operations | Monitoring | ITSM | DevOps | Cloud

Remote controlling another user’s computer is a task that Service Desk agents perform frequently. To make this easy, InvGate insight has a built-in integration to take advantage of the various remote support options you might be using.

Running reports in our Asset Management Solution, InvGate Insight, requires you to simply run a query of your assets and then export. In this video, we will show you how.

You need a complete list of every IT asset, software and hardware quickly. Let’s build this together using InvGate Insight!

An IT service catalog is a one-stop shop to display all the services offered by an organization — and you can build it in just four steps. In a nutshell, it's a centralized database of active IT services to provide end-users with clear an accurate information on what the IT department offers. The ultimate goal of an ITIL service catalog is to simplify the process of making an IT service request. However, mastering this self-service option requires paying attention to several details.

The concept of a software audit can be pretty anxiety-inducing. But we've found that it's a widely misunderstood practice, and if done right, it can help bolster your IT asset management practice. Here's how.

Matt Beran – host of our Ticket Volume podcast and InvGate product specialist – presented a session on “Co-creation of value: how to design IT processes that people enjoy” during the IT Evolution Week in Mexico.

Shadow IT poses a risk to any organization, but it can be managed with a few best practices in your IT asset management. Let's break it down. This video explores what Shadow IT is, why it happens, and how to keep it under control.

Discover and centralize everything you need to know about physical, virtual, and cloud assets on the same platform with InvGate Insight.

Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.