Operations | Monitoring | ITSM | DevOps | Cloud

Alerting, Incident Management and the SDLC | Better Incidents Podcast Ep. 8

In this episode we chat with veteran cloud architect Masaru Hoshi about the challenges of alert fatigue, the importance of effective alerting systems, and fostering ownership in software teams. Masaru shares insights from his 30-year career, emphasizing the need for balance, trust, and collaboration in incident response.

S2E3: Implementing visual life cycles and workflows in ServiceDesk Plus - Masterclass 2023

In this episode, we'll explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident management, service request fulfillment, change, release, and more. You will learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.

Bugs in NASAs codebase and importance of QA in engineering : Bill Kennedy - The Reliability Podcast

The Reliability podcast aims to speak with engineers who have worked on large, complex systems and glean through their learnings. What best practices should one imbibe? What are non-negotiable learnings to become better at a craft? What’s ‘engineering’ going to be like with the advent of AI? We answer these and more tracing personal journeys of engineers who have built stellar careers around decoding the innumerable intricacies of software engineering.

What you do in practice is what you do in a game: Bill Kennedy - The Reliability Podcast

The Reliability podcast aims to speak with engineers who have worked on large, complex systems and glean through their learnings. What best practices should one imbibe? What are non-negotiable learnings to become better at a craft? What’s ‘engineering’ going to be like with the advent of AI? We answer these and more tracing personal journeys of engineers who have built stellar careers around decoding the innumerable intricacies of software engineering.

Losing customers because of bad software: Bill Kennedy - The Reliability Podcast

The Reliability podcast aims to speak with engineers who have worked on large, complex systems and glean through their learnings. What best practices should one imbibe? What are non-negotiable learnings to become better at a craft? What’s ‘engineering’ going to be like with the advent of AI? We answer these and more tracing personal journeys of engineers who have built stellar careers around decoding the innumerable intricacies of software engineering.

The job of a backend dev: Build good ACs: Bill Kennedy - The Reliability Podcast

The Reliability podcast aims to speak with engineers who have worked on large, complex systems and glean through their learnings. What best practices should one imbibe? What are non-negotiable learnings to become better at a craft? What’s ‘engineering’ going to be like with the advent of AI? We answer these and more tracing personal journeys of engineers who have built stellar careers around decoding the innumerable intricacies of software engineering.

Writing code with empathy: Bill Kennedy - The Reliability Podcast

The Reliability podcast aims to speak with engineers who have worked on large, complex systems and glean through their learnings. What best practices should one imbibe? What are non-negotiable learnings to become better at a craft? What’s ‘engineering’ going to be like with the advent of AI? We answer these and more tracing personal journeys of engineers who have built stellar careers around decoding the innumerable intricacies of software engineering.

Is this key finding from DORA Report 2023 holding back your team?

What's a key finding from the 2023 State of DevOps report? Nathen Harvey shared with us that teams' change review time is holding back their software delivery performance. You can use the DORA metrics to alleviate this bottleneck. Give Sleuth a try and see how we give teams actionable insights on how to improve, no-code automations to instantly ship improvements, and metrics to measure their impact — all in a way that both managers and developers love.