Operations | Monitoring | ITSM | DevOps | Cloud

Cribl’s Ed Bailey will lead a great discussion with nth degree’s Paul Stout and Scott Gray about the evolution of the service model from time and materials to outcome-based services. We will share our own stories about our experiences with services and how to make them better. Join the live stream for a fun discussion and come armed with suggestions for how to make your next services engagement better.

Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience. Having a Change Management process has certain advantages, such as: For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.

In this tutorial, we dive into the practical application of OpenTelemetry in an iOS project built with SwiftUI. We demonstrate how to set up the OpenTelemetry SDK, generate spans, and send them to a configured OpenTelemetry collector. Our example application displays a random sentence every few seconds. Each sentence generation process is instrumented with OpenTelemetry spans, which include an attribute representing the word count of the sentence.

Ever wanted to learn about frontend testing? You've come to the right place! In this video, we'll talk about the importance of testing in software development and introduce different types of tests.

In this tutorial, we'll explore the powerful monitoring capabilities offered by the Aiven platform. Monitoring metrics is crucial for ensuring the optimal performance and health of your databases. We'll dive into the various monitoring tools and features provided by Aiven, allowing you to track real-time metrics, analyze database performance, and gain valuable insights into your system. Whether it's monitoring CPU usage, query performance, or resource utilization, Aiven provides a comprehensive monitoring dashboard to help you stay informed and make data-driven decisions.

In this feature video, we walk you through our new percentiles aggregation for custom metric charts. Percentiles aggregation lets users easily understand how data collected on device condition metrics breaks down across their fleet, allowing for easier prioritization and more confident decisions.

#Shorts Tired of the hassle of building custom reports in Google Analytics 4? Say hello to Request Metrics! We provide instant answers to common questions like screen sizes and user activity. No more manual setup or slow processes. Discover a better way to understand your users at https://drp.li/dPLro. 🚀

#analytics #googleanalytics #dataanalytics #userexperience #business

In this tutorial video, we'll be walking you through troubleshooting end user experience issues with Salesforce utilizing Exoprise CloudReady Synthetics and Service Watch. With how Important salesforce is to organizations using it, it is critical to ensure its uptime and availability. Salesforce issues are extremely costly due to potential revenue loss, the cost of downtime for both customers and internal users, customer dissatisfaction, and many other impacts.

In this webinar clip from "Ensuring performance: How major retailers leverage user traffic to validate code changes", Speedscale Co-founder, Nate Lee, explains what comes next after selecting the business-critical APIs to test first: capturing traffic. Capturing traffic for the service can be done through tools like Speedscale, GoReplay, VCR, K6, and JMeter.