Operations | Monitoring | ITSM | DevOps | Cloud

We’re happy to announce that we’ve successfully completed PCI (Payment Card Industry Data Security Standard) Service Provider Certification. This means that at Logit.io we are committed to the security of storing, processing and transmitting credit card transactions.

Yesterday, FireEye published a report about a global intrusion campaign that utilized a backdoor planted in SolarWinds Orion. Attackers gained access to the download servers of Orion. They managed to infect signed installers downloaded by Orion users who had all reason to believe that the packages are safe and had not been tampered with. With this information out in the world, teams are scrambling to investigate if their environments are affected by this breach.

Building SaaS products is hard. Making customers happy is even harder. I should know, I’ve built a start-up that failed! But, not everything is that bad. I learned a lot. Now I maintain a few open-source Node.js projects at Sematext. It’s an observability SaaS. I joined to help make the log management features as good as they can be. If you’ve never heard that term before, my co-worker wrote a great introductory explanation of what Log Management is right here.

In July, we rolled out SolarWinds® Papertrail™ support for SAML v2.0. SAML authentication allows you to log into your Active Directory® domain or intranet and have immediate access to Papertrail, with no additional login required. Today we’re extending Papertrail SAML 2.0 support to include group mapping. Group mapping allows you to define organization and product roles, and grant access to logs and billings plans, by adding an account to an identify provider group.

DigitalOcean droplets provide low-cost scale from a popular server provider. With DigitalOcean Monitoring, you can collect metrics for visibility, monitor Droplet performance, and receive alerts when problems arise in your infrastructure. But when you need to deep dive into your application to debug an issue, resolve an incident, or identify opportunities to improve your platform, you need a deep understanding of the underlying operating system and how it interacts within its environment.

Distributed tracing allows you to track the execution of your user's transactions by following them between applications’ microservices. It provides easy to understand visualizations of transactional lifespan with the ability to pinpoint any slowdowns and errors in response to microservices. During my presentation at Illuminate, I shared that we extended the Sumo Logic platform to cover application performance use cases.

When providing services to your customers you need to keep an eye on everything that could impact your success with that – from low-level performance metrics to high-level business key performance indicators. From server-side logs to stack traces giving you full visibility into business and software processes that underpin your product. That’s where cloud monitoring tools and services come into play.