Operations | Monitoring | ITSM | DevOps | Cloud

These days, maintaining uptime of your servers and other infrastructure elements remains as critical as ever—but it’s not enough. Quite simply, even the best server reliability metrics won’t mean a thing if the user experience is poor. What truly matters is understanding the service levels your users experience, whether they’re accessing apps through a web browser or interacting with API-based services.

A little while ago, I wrote a piece with the provocative title, "The End of the Network Engineer as We Know It?" It struck a chord because it articulated a shift many of us feel in our bones: the ground is moving beneath our feet. The traditional, well-defined corporate network has dissolved into a sprawling, borderless ecosystem of public clouds, SaaS platforms, and the vast, untamed internet. The old role, focused on the care and feeding of devices within our four walls, is no longer sufficient.

As organizations navigate increasingly complex tech environments, unified observability practices have become essential. That was one of the main takeaways from Grafana Labs Co-founder Anthony Woods’ recent appearance on “Tech Keys by by Mercari India,” a podcast hosted by Vaibhav Khurana, Head of Platform Engineering at Mercari India.

I recently joined the Developer Advocacy team here at Grafana Labs, and have been exploring ways to accelerate my Grafana learning journey. Like many others in the Grafana community, my introduction to the open source project happened when I needed a way to easily visualize data that resided in external databases, mostly using SQL queries.

The role of the healthcare CIO looks nothing like it did a decade ago. Running the EHR, keeping infrastructure online, and managing vendor contracts are still table stakes, but they’re no longer the whole story. Today’s healthcare CIOs are being asked to do something far bigger: lead enterprise-wide transformation.

It’s 3 AM. API latency just spiked from 200ms to 2s. Alerts are firing, and users are frustrated. You SSH into the first server: top, free -h, iostat — nothing unusual. On to the next host. And the next. That’s how most of us learned to debug. The tools worked, and we got good at using them. But as infrastructure became distributed and dynamic, this approach started to break down. Modern monitoring needs more than SSH and top. It needs unified telemetry.

Man-in-the-Middle (MITM) attacks remain one of the most dangerous cybersecurity threats. In these attacks, hackers secretly intercept and sometimes alter communication between two parties. Without proper encryption, sensitive data such as passwords, credit card details, and personal information becomes exposed. SSL/TLS certificates encrypt this communication, preventing unauthorized access. However, certificates can expire, become misconfigured, or become compromised, creating security gaps.

When was the last time you really saw what your customers experience on your site? We're excited to introduce Session Replay, a new capability in our Internet Performance Monitoring (IPM) platform that lets you step directly into the user's journey. Session Replay is so much more than a platform upgrade. It’s an opportunity to understand, fix, and even prevent the issues that lead to churn, missed conversions, and frustrated users, all from their point of view.