Operations | Monitoring | ITSM | DevOps | Cloud

In 1988, Neil Rackham wrote SPIN Selling, a book designed to teach a sales method revolving around problem-solving rather than following a script.

There are a variety of modern and legacy technology solutions that businesses can use in their IT environments. WSUS and SCCM are two different legacy products by Microsoft that are used for IT management. They each have unique capabilities that serve endpoints and ensure they are in optimal condition. Read on to learn more about the roles of WSUS and SCCM in an IT environment.

Looking to scale your MSP network monitoring business this year? Maybe you’re new to the game and still wondering how to write an MSP business plan. Maybe you think the answer is a vCIO? No problem! Here are five tips from the experts at the MSP Growth Summit on how to craft and optimize your MSP business plan.

As a new or growing MSP, discovering tools and processes that will let you do more with less is a prime focus. You’re always looking for ways to boost that bottom line by cutting costs, driving more revenue, and improving overall efficiency. If you have more than a handful of employees, you’ve likely already implemented a good MSP network monitoring tool and PSA (professional services automation) tools.

Picture this: You’re on the hunt for a new solution to help your IT team save precious time and money. You understand the benefits, you’ve done your research, and you know which vendors are on the top of your list. But there’s still one massive hurdle that you need to leap over before you can make the purchase – executive approval. Getting executive buy-in on purchases can often be more difficult than finding the right product.

RMM is short for remote monitoring and management. RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption. RMM solutions are most widely used by managed services providers (MSPs).

Since the number of malware attacks continues to rise every year, effective patch management is more important now than ever before. In fact, a recent Market Data Forecast report on the patch management industry claims that “the global patch management market size is forecasted to grow USD 1084 million by 2027 from USD 652 million in 2022, growing at a CAGR of 10.7% between 2022 and 2027.” Learn more about patch management and its multiple benefits in this overview.

Data has become an incredibly valuable commodity for most businesses. With so many people connected to the internet, the data we generate is increasing exponentially. And with it, the need to store and process it more efficiently. Edge computing is the current solution.

Backups are needed for everything from restoring a lost or damaged file to completing an entire disaster recovery. Data backups require a lot of storage space, which takes up more resources and drives costs up. To make the most of this storage, businesses need to optimize their data backups. Fortunately, backup deduplication can help reduce the overall load on data storage and provide other benefits.