Operations | Monitoring | ITSM | DevOps | Cloud

As the saying goes, “You don’t know what you don’t know”. So, in this blog, I’m going to look at five things in N-central that you might not know exactly how they work—or you might not know about them at all.

The debate of cloud vs data center looms large for businesses when determining how to best store data. In past years, the trend has leaned more toward the growth of remote solutions using the cloud. Yet, data centers are still relevant. Gartner states that spending on data center infrastructure is expected to grow 6% by the end of 2021. Cloud storage and data centers both possess unique features that allow you to achieve your organization’s data goals.

To find out, we pulled ratings from G2 and Capterra for 90+ products across 12 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide MSPs with a helpful starting point for researching their many (and growing) options.

Now that we have entered the back half of the year, this is a good time to do a self-check on yourself, your team, your customers and your overall MSP business.

As many workers have shifted to working in offsite locations, the need for secure remote access for remote support and device management has never been greater. IT teams need It can be difficult to securely access and control all your organization’s endpoints, but secure remote access solutions simplify and streamline that process.

With the continued focus in our space on the movement from MSP to MSSP, it’s crucial to remember that products alone don’t necessarily make you an MSSP. For smaller customers, although you might be able to provide a range of security solutions (like EDR and backup) and compliment these with an RMM to provide insight and control over end user devices, this is not enough to call yourself an MSSP.

For many companies, the beginning of October is also the beginning of the fourth and final quarter of the fiscal year. In IT, it’s a time to prepare for the new year by defining our priorities and setting our budget. COVID-19 threw a wrench into all of our 2020 plans last year and a lot has changed since then. But one thing that hasn’t changed is the need for a network monitoring system in your software stack.

You’ve heard the term IT help desk. You’ve probably also heard of IT service desks. They’re pretty much the same thing, aren’t they? They sound similar enough, so when people start throwing around mentions of help desk vs service desk, you don’t raise an eyebrow. After all, you don’t want to seem like you don’t know what you’re talking about. Here’s the thing: an IT help desk differs from an IT service desk.

Data loss events frequently occur, but it seems that a good portion of companies are not fully prepared for these damaging events. An Avast report states that 60% of all backups performed are incomplete and restores fail 50% of the time. An increasing number of organizations depend on digital data, so data backup and recovery should be a top priority to potentially minimize both downtime and loss of data and ensure continuity of business operations.