On-call and PagerLife presented by Franklin Webber
Franklin Webber presents the findings for the o11ycon2018 OSSD On-call and PagerLife breakout group.
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Observability and On-Call presented by Ezra Stevens
Ezra Stevens presents the findings for the o11ycon2018 OSSD Observability and On-Call breakout group.
3 Reasons to Ditch Flat On-Call Structures For Escalation Layers
What’s A Flat On-Call Structure? A flat on-call structure is an on-call schedule that has multiple people getting notified of the same incident at the same time. There’s no escalations, no hierarchy, no layers.
On Call with OpsGenie New User Orientation
This video covers the basics of how to setup your account so you can make your on-call time as productive and efficient as possible. We show you how to define notification rules, ensure your only receiving relevant alerts, and how to use the mobile app to increase your productivity on the go.
Volunteers, Not Conscripts: Fixing Out-Of-Hours On-Call at Intercom
Uptime matters. At Intercom, we believe that keeping our product online and working well at all times is critical to the success of our business. Out-of-hours on-call is inherently disruptive to your life as an engineer. You need to be ready to respond quickly and competently to an alert about something being broken.
Three Keys to Incident Response: On-Call Schedules, Escalation Policies, and Routing Rules
Organizations are drowning in alerts, incidents, and chaos that prevent them from doing their jobs and serving their customers. Notably, for businesses who operate always-on services, an outage or downtime can be devastating to their bottom line, not to mention a poor experience for their customers and users.
On-Call Schedules in OpsGenie
Easily create on-call schedules with daily, weekly and custom rotations. On-call scheduling allows using multiple scheduling rules to use different rotations at different times. Sophisticated scheduling scenarios such as after-hours coverage, weekdays and weekends, geographically distributed teams coverage, etc. can be defined quickly.
6 Reasons to Think of Pager Replacement Options
Antiquated pieces of technology create setbacks in every industry, and in healthcare – it’s the pager! Pagers are still being used even though they’re not HIPAA compliant and the infrastructure supporting them is dying out. That’s why doctors and healthcare personnel alike need an advanced way to communicate and protect patient information. Here are six reasons to think of pager replacement options.
7 Tips to Get New Engineers Ready to Be On-Call
Before the philosophy of DevOps, developers would build products, services, and infrastructures , but the responsibility for maintaining them would shift to operators, aka system or IT admins. The DevOps philosophy removes the boundary between Operations and Development teams, making system reliability a shared responsibility of all parties.
The Science of On-Call
Over the past decade, multiple scientific studies have confirmed what we in DevOps have known for ages: Being on-call is a pain! But just how bad is it?