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Operations Management

The latest News and Information on IT Operations Management and related technologies.

PD Summit21: AWS and PagerDuty: Better Together -- A Digital Transformation Journey

Jul 22, 2021 By PagerDuty In PagerDuty
PagerDuty’s platform for real-time operations helps teams manage a complex transition from siloed and centralized approaches to multiple, distributed teams supporting a hybrid cloud infrastructure. To make this journey successful, one thing is clear: your people, technology, and operational processes need to be aligned in real time. That’s why we’re continuing to invest in our partnership with AWS. The integrations we’re bringing to market have always been centered on unlocking AWS’s unprecedented scale and agility for our joint customers.
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PD Summit21: Sentry: Alert with Precision and Context Using Sentry + PagerDuty

Jul 22, 2021 By PagerDuty In PagerDuty
Phillip Jones (Product Manager, Sentry) and Michael Aravopoulos (Solutions Consultant, PagerDuty) discover and triage their way through production errors using the new PagerDuty + Sentry integration. In this session, we will implement the PagerDuty integration and investigate low & high urgency error alerts.
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PD Summit21: Sumo Logic: Streamline Incident Management to Drive Application Modernization

Jul 22, 2021 By PagerDuty In PagerDuty
As application modernization drives an increase in complexity, managing the signals they generate becomes increasingly important in order to manage alert fatigue, mantain reliability, and accelerate innovation. Sumo Logic provides a unique, two-way integration with PagerDuty that collects incident messages from PagerDuty and populates pre-configured dashboards to provide a complete view of their alerts by displaying top incidents, escalations, teams and urgency, as well as providing the capability for users to send notifications to PagerDuty when critical conditions in their applications or infrastructure are detected in Sumo Logic.
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PD Summit21: MUX: Video Observability: Operational Alerting for Responding to Issues In Real-time

Jul 22, 2021 By PagerDuty In PagerDuty
Streaming video accounts for the majority of internet traffic and your applications and infrastructure almost certainly include video. Mux Data allows you to easily monitor the real-time quality of experience delivered to your video viewers and integrating with PagerDuty you can automate a response and reduce the time to resolution when something goes wrong. We will cover the basics of video monitoring and how integrating with PagerDuty can ensure a great experience for viewers.
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pagerduty

What's New: Updates to Event Intelligence, Integrations, and More!

Jul 22, 2021 By Vera Chan In PagerDuty

If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform! You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.

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servicenow

4 benefits of combining ITSM and ITOM

Jul 22, 2021 By ServiceNow Blog In ServiceNow

IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees.

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PD Summit21: Responding to Chaos with Gremlin and PagerDuty

Jul 21, 2021 By PagerDuty In PagerDuty
Incident response is something you hope to never need, but when you do, you want it to go smoothly and seamlessly. Normally the knowledge of how to handle incidents within your company will be built up over time, getting better with each incident. While tools such as PagerDuty's Major Incidents Application can help you recover quickly, the process you follow is just as important. This documentation will allow you to learn from the start something which has taken us years to build up. Giving you a head start on how to deal with a major incident in a way which leads to the fastest possible incident recovery.
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pagerduty

Evolving in CloudOps Maturity? Investing in People and Teams Pays Off

Jul 21, 2021 By Inga Weizman In PagerDuty

CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.

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