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Operations Management

The latest News and Information on IT Operations Management and related technologies.

OpsRamp Spring 2021 Release: Faster Time-to-Value for Hybrid Cloud Operations

The 2021 State of the Cloud Report shows that 90 percent of enterprises will increase their public cloud investments this year due to Covid-19. The OpsRamp Spring Release drives faster enterprise cloud migrations with automated monitoring, scalable alerting, powerful visualization, and expanded cloud monitoring coverage. Here are some key benefits of the Spring 2021 Release.

Work Modes for the Future: Ensuring Dutonians and Customers Thrive

At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world of work—last year. We have dedicated OneDuty workstreams helping shape this evolution to ensure we’re taking a holistic approach. This includes rethinking where we work.

[Report] The 2021 State of Digital Operations Management

It’s no secret to anyone working in technology that IT’s operating world is becoming more demanding and complex. Digital transformation, hybrid working, exponentially increasing data volumes, greater security risks, and expanding global regulations are all driving up business demands and expectations for reliable and robust technology operations.

What's New: Developer Platform Capabilities and Updates to Analytics, Integrations, Mobile, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to empower DevOps, development, and customer service teams—as well as executives and stakeholders across the organization—and equip them with the tools they need to address business-critical work and get ahead of incidents.

The Data-Driven IT Operations Organization

Data analytics has always been the foundation to drive actions for IT operations--supporting capacity planning, resource optimization, workload rebalancing, cost projections, and security predictions. But now, there are new demands on IT operations to deliver inclusive data intelligence for managers across IT and the business.

A Complete Guide to Enterprise DevOps

It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in reality, DevOps best practices can benefit everyone—from agile new businesses to decades-old enterprises. As a result, DevOps adoption is on the rise, with 74% of enterprises adopting DevOps in some form.

Enabling Customer Service With Full Visibility Into Customer-Impacting Issues

We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.

Virtana Awarded 'Customer First' Status by Gartner for ITOM (IT Operations Management); Receives All 5-Star Reviews

The Virtana team are excited to announce that we have pledged to be a Customer First vendor in the ITOM (IT Operations Management) market for our product(s): VirtualWisdom, CloudWisdom, Virtana Platform, Virtana Migrate (Cloud Migration Readiness). Our team takes great pride in this program commitment, as customer feedback continues to be a critical priority, and shapes our products and services. Everyone at Virtana is deeply proud to be part of the Customer First program.

Change is Inevitable: Just Ask GitLab, Buildkite, GitHub, Jenkins, Evolven, and More

If memory serves (it was over 20 years ago), that’s what the free t-shirt that Microsoft gave me for being an official Windows 98 beta tester said. And yes, being a beta volunteer required me to haul my desktop PC to Redmond, WA (from Seattle)…because…I guess that’s how it was done back then? I remember they gave us pizza, and I needed to install more RAM. As I said before, it was a while ago; however, the whole “change is inevitable” thing is still valid today.