Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Operations Management and related technologies.

Cyber, incident, downtime: Three words that chill the board, and how to tame them

There are three words that every member around a boardroom table fears when they hear them strung together: "Cyber... incident... downtime". They are never the precursor to a good meeting! Technology incidents can leave the business in the dark and bring the wheels of industry grinding to a halt. With no operational systems, a Gartner report found that companies can lose up to half a million dollars per hour from severe incidents based on losses and remediation.

What's New: Updates to Incident Response, PagerDuty Process Automation Software & PagerDuty Runbook Automation, Mobile App Experience, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud in addition to the November Product Launch announcements made earlier this month. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates.

AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker

Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo. See what's in the video.

PagerDuty November 2022 Product Launch - Product Highlights Demo

Learn how PagerDuty's latest capabilities can help you solve critical, unplanned work faster in this new product highlights demo. Our host of new capabilities help you improve team productivity, avoid escalations, and optimize digital services. Features highlighted in this video are the following new PagerDuty features and more.

4 New Product Announcements to Help Teams Do More with Less

Incidents are costly. It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. To protect current and future revenue, companies have to deliver on customer expectations. Innovation alone is no longer enough: digital experiences must also be fast, flawless, and highly available. This means teams have to get more proactive with real-time, unplanned work.

What's New: Updates to Incident Response, PagerDuty Process Automation Software & PagerDuty Runbook Automation, Integrations, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams.