Since the pandemic struck, education has moved even further online. Many schools are now actively transforming their programs to ensure uninterrupted remote education of high quality. This means device deployments have commonly grown to 1-to-1 — every student now has a laptop. At the same time, budget constraints don’t allow buying subscription plans for all the software schools and educational institutions need. Sounds familiar?

In between online meetings and chat conversations, we've all embraced the digital way of life and work, and it is here to stay. We may not know any other way to operate businesses in a few years' time except the digital space. This way of life will require clear communication channels for businesses to connect with their users. Keeping that in mind, as well as your feedback in our community, we've shaped StatusIQ to help ease the incident communication process.

StatusGator now supports notifications via GoogleChat! If your Google Chat instance supports webhook integrations, you can instantly receive notices about outages and downtime from your favorite services, right inside a Google Chat Space. Here’s how.

As our public status dashboards have become more popular, so has the ability to customize them. Over the next several weeks, we will be rolling out a series of features that allow more customization of your dashboard. Already we’ve added custom CSS capabilities. Today, we’re rolling out service reordering. Our new dashboard management page has a slimmed-down look.

Many customers have asked us how they can customize the look and feel of their public status dashboard. These pages have become a popular feature of StatusGator. In addition to notifications about the services you depend on, StatusGator provides you single page that you can publish to your users or team aggregating the status of all your services.

A small but useful new feature is now available in StatusGator: You can see the status of all the components of a given service from your filter configuration page. As a reminder, component filters are a feature of all StatusGator paid plans. They allow you to filter your notifications and dashboard service statuses to specific components of a given service. Services such as large cloud providers often have dozens or even hundreds of individual regions or products.

StatusGator customers on our Venture plan have long had access to historical cloud status data. In the past, a simple support request was all it took to get a CSV or JSON feed of any cloud service status data. Now, we’ve brought that data into the StatusGator app itself. A new menu item is now available: Reports & Data. From there, you can choose a data range and download the complete history of all the services in your dashboard: We’d love to know what you think of this feature.

In this article, we’re going to explore key reasons why companies need status pages. We’ll also dive into the components of an accurate status page that does its job well. This will make it easier for you to set up your own status page, even if you’ve never done it before.

No matter how much you try to avoid it, incidents are bound to happen. And while your first instinct is to resolve the issue, it shouldn’t be your only priority. By solely focusing on solving the problem and not communicating it to affected stakeholders, like team members and customers, you’re actively making the situation worse. In this article, we’ll discuss what’s incident communication and how to create a strong incident communication plan.

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts. While planning to tackle the sudden increase in website traffic during the festive season, businesses must have an incident response plan in place to handle unexpected outages and the consequent surge in customer inquiries.