Operations | Monitoring | ITSM | DevOps | Cloud

Have you been a frustrated customer at the end of the service line waiting to achieve a resolution for your problem? After all the waiting, you'll hear a voice giving you a standard response: your request will be addressed and resolved soon. An incident need not be a harrowing experience, but can be turned into a positive customer experience using customizable and publicly accessible status pages for timely incident communication.

Hi! 👋 Colin, the creator of StatusGator, here with big news. TL;DR We just rolled out a massive update (with 7+ new features) and redesigned the entire website. One thing we often heard from people seeing StatusGator for the first time is that it had a rather outdated look. Landing on our website, many people got the impression StatusGator was created 10 years ago and forgotten about.

Having a Status Page is like having a dog. A dog alerts you to an incident; sudden noise, approaching neighbor, squirrel… A dog sounds the alarm on an intruder. A dog even alerts you to maintenance by barking at every handyman, garbage truck, and gardener within sight. As a dog fetches the same stick over and over, so does a status page fetch the attention of your users – especially during a live incident – with each browser refresh they wait for the status to change.

In this article, we’ll discuss how status pages improve relationships with customers, why your business needs status pages, how they’re helpful in building trust with customers and improving incident management, and what you should do after you launch and run your status page.

In this blog post we’re going to outline the most important reasons for using a status page service, and how StatusHub is the status page product you need for your business.

Unlimited Status Pages now available for all Monitive Pro users. Build trust, showcase reliability and inform your users of downtime in a professional way.

Join our CEO Eduardo Messuti in the Running in Production podcast, where he and host Nick Janetakis talk about the different challenges that go behind the curtains in running a hosted status page & monitoring platform using Elixir and Phoenix since 2017.

Having a stellar customer service team is useful, but status pages can improve this experience for your customers and end users. Discover three ways status pages can improve customer service.

Companies all over the world are realizing that to look professional to their users they need to take control of how they communicate system incidents or maintenance updates. The best way of course to do this is through a beautifully presented status page.

This post was written by Michael Knighten, Founder & COO of Sleuth There are some similarities between deploying continuously and driving in the fast lane. When driving, you need to be always on the alert, proactively looking down the road for potential hazards. When you see them, you need to be able to react immediately, hit the brakes, and change course nimbly.