The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

Think you’re getting the right employee feedback on digital workplace experience? Think again! In today’s digital age, we are bombarded by an incredible amount of inquiries of all sorts, from NPS surveys on websites to QR codes at store checkouts and, not to mention, countless emails.

In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would come help you relatively quickly if your computer wasn’t working or an application kept crashing, but for the most part, the IT employees kept to themselves, working hard to keep the network up and running and ready to put out the occasional fire when called upon.

The number of tools for IT Ops professionals to choose from is overwhelming. For this reason, we created the periodic table for IT Ops tools to better define, organize, and explain the IT Ops tooling landscape. It is our hope that it will help IT professionals find, explore, and choose tools for their future IT Ops stack.

The term “digital transformation” has emerged as a veritable buzzword over the past few years, with more and more companies leveraging new technologies to fundamentally shift how they do business and how their employees accomplish daily tasks. According to the International Data Corporation (IDC), by 2022, enterprises will spend almost $2 trillion annually on digital transformation agendas.