ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Game Changer for Omnichannel Retail

Jul 1, 2018 By Freshservice

The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.

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Customer support agent's starter kit to Efficient Customer Service

Jul 1, 2018 By Freshservice

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.

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Mission To Mars

Jun 22, 2018 By ServiceNow In ServiceNow

Take one giant leap for developerkind with the CreatorCon Mission to Mars. Participants solved programming challenges for traveling to Mars and establishing a colony while learning about Automated Test Framework, Metric Base, and IntegrationHub with IoT devices and bots.

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Now on Now: ITOM

Jun 12, 2018 By ServiceNow In ServiceNow

Learn how ServiceNow uses its own IT Operations Management solution to reduce P1 and P2 incidents by 67%.

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ServiceNow Software Asset Management (SAM)

Jun 8, 2018 By ServiceNow In ServiceNow

ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. ServiceNow SAM works seamlessly with other products on the NOW Platform for features such as License Change Projections and Application Portfolio Management. Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.

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ManageEngine Launches Microsoft Outlook Add-In for ITSM Teams

Jun 6, 2018 By ManageEngine In ManageEngine

Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.

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Helpdesk Productivity Hacks for eCommerce Businesses

Jun 1, 2018 By Freshservice

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

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Knowledge18: CSM Topic Keynote

May 18, 2018 By ServiceNow In ServiceNow

VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.

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