ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Getting the Most out of ServiceNow & OpsGenie Together

Sep 26, 2018 By OpsGenie In Opsgenie

In this webinar, we will provide a live demonstration of four ways you can automate, and customize your teams incident management process using the OpsGenie ServiceNow certified integration.

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Opsgenie

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How End-to-End IT Monitoring Helps ITSM and DevOps Initiatives

Sep 11, 2018 By eG Innovations In eG Innovations

eG Enterprise is an end-to-end IT performance monitoring and digital intelligence platform that provides actionable analytics to help detect, diagnose and troubleshoot application performance slowdowns. Watch this video and learn how eG Enterprise can help provide performance assurance and set you up for success in your ITSM and DevOps initiatives.

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eG Innovations

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Measuring and Evaluating Service Level Objectives (SLOs)

Sep 11, 2018 By Serhat Can In Opsgenie

Managing services is hard for both service owners and stakeholders. To make things easier for everyone, define a clear set of expectations from the beginning. This helps measure and evaluate the health of services easier.

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Opsgenie

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Expert Tips for Building a Lean, Mean ITSM Machine

Sep 5, 2018 By Atlassian In Atlassian

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples.

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Atlassian

ITSM
DevOps

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Organizing and Optimizing ITSM Toolsets

Sep 4, 2018 By PagerDuty

Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.

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PagerDuty

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CIO Discussion: Keeping the Lights On When it Matters

Sep 1, 2018 By ServiceNow

Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.

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ServiceNow

ITSM

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Business Applications Made Easy and Quick

Sep 1, 2018 By ServiceNow

3 business challenges the Now Platform can help you solve

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ServiceNow

ITSM

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Now on Now: Digital Transformation at ServiceNow

Aug 23, 2018 By ServiceNow In ServiceNow

Discover how digital transformation at ServiceNow starts by creating great employee and customer experiences.

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ServiceNow

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Now on Now: How ServiceNow Uses IT Operations Management

Aug 23, 2018 By ServiceNow In ServiceNow

Discover how ServiceNow drove a 67% reduction in P1 and P2 incidents.

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ServiceNow

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Increase customer satisfaction by solving issues faster

Aug 17, 2018 By ServiceNow In ServiceNow

With ServiceNow Customer Service Management, connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction.

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