When incident response requires business response, who should you notify?
From a single on-call engineer hopping online to resolve a problem, to a massive cross-team effort that brings in even the most senior technical leadership (CTO, CISO, or CIO), incident response teams are lucky when they’re able to resolve issues before a customer is aware. But in the cases where there is customer impact, other stakeholders like sales and customer service need to be informed and updated as well.