Operations | Monitoring | ITSM | DevOps | Cloud

Pulseway

What Is Remote Support Software?

Remote support software is used by IT technicians to access and control devices that they manage, from a remote location in order to provide support to end-users. This software has enabled users to get their issues resolved from anywhere, on any device, without having to wait for a technician to be physically present. Remote support software has revolutionized the IT industry by providing faster issue resolution and practically eliminating the need for IT technicians to be based in every office.

IT Heroes Podcast - EPS 04 What's inside the mind of a cybercriminal

In this episode, our host Edgar and product marketing manager of Pulseway, Andy Ellwood are discussing the recent cybersecurity webinar, giving you the real hacker's perspective on the current cyberthreat landscape. Listen to the podcast to be one step ahead of hackers, know their strategies and formulas to enhance your weak links.

What Is Server Monitoring?

Your IT infrastructure runs on servers, which makes them vital to the performance of your entire IT environment. therefore, it is essential to monitor your servers to ensure there isn’t any disruption in performance and uptime. Servers are devices or applications that can store, process and deploy resources to other devices, applications or users. Now that you know how important servers are to an IT environment, what happens if a server stops working?

Pulseway - IT support just got a whole lot smarter

Support teams spend most of their time repeatedly fixing the same issues in the same way. The Pulseway client portal allows you to automate these resolution paths while giving end-users immediate responses to common issues. By reducing the support load, you have more time to focus on proactive, higher-value activities, while users no longer wait in support queues.

What Is Network Monitoring?

Network monitoring is the practice of making sure the network as a whole, functions optimally by keeping a watch over all endpoints of a network, which is the heart of any business’s routine functioning. Any discrepancy in the form of a breach or slowdown could prove costly. Proactively monitoring networks helps administrators identify and prevent any potential issues that could occur at any time.