Usability and control are key elements in BigPanda’s Operations Console, where IT Ops, NOC and DevOps users investigate and take action on IT incidents. Let’s take a look at how BigPanda’s powerful Split Incident and Merge Incidents features provide IT Ops with an added layer of control. BigPanda’s Open Box Machine Learning correlates and enriches the overwhelming amount of alerts IT Ops needs to deal with into a reduced number of insight-rich incidents (often 95% fewer).

AppDynamics recently announced its new Integration Partner Program, and BigPanda is proud to be an inaugural member. The ten select members of the program have all strategically integrated with AppDynamics in support of its AIOps-focused vision, based on Cisco’s Central Nervous System for IT. We’ve been partnering with AppDynamics for quite some time now, and our inclusion in the partner program is both a natural evolution and an endorsement of our leadership in IT Operations and AIOps.

The Evolve Leadership and Technology Conference, hosted by our partner Trace3, saw over 1,300 IT execs gathering at Caesar’s Palace for two days of world-class keynotes and insights into the latest trends and technologies of the IT landscape.

A lot has been written about the ever-elusive “Single Pane of Glass” (or SPOG). From calling it a myth like BigFoot or The Loch Ness Monster , to reporting that “a centralized, service-centric view into IT environments has become a must-have capability for IT Operations” (2018 Digital Enterprise Journal Study), both opponents and proponents admit that the implementation of a centralized view into IT Ops is a real need, but at the same time, a major operational challenge.

I joined BigPanda a year ago yesterday – and I can truly say it’s been one of the most intense and exciting years, both personally and professionally. A roller-coaster ride of PG activities, POVs and nourishing partnerships with our prospects and customers. And looking back at all that I’ve gone through, one of my strongest takeaways is that while our product is amazing and our POVs are rock solid, in the end it’s the people who tip the scales.

The state of IT Operations today is loud, noisy and fragmented. This means that your service desk teams, that may be using ServiceNow, JIRA or other tools, are suffering. Sounds all too familiar, right? We know that the noise and chaos exist, and we know that they cause major headaches for service desk teams. The real question is, can we control it with AIOps? To put it simply, yes, the RIGHT AIOps tools can help.