Operations | Monitoring | ITSM | DevOps | Cloud

Every IT Ops team uses key performance indicators (KPIs) to track metrics that keep them accountable, improving, and contributing to long-term success. But it’s easy for teams to lose sight of what KPIs to use, how many they should use, and how to derive meaning from them. To shed light on what constitutes a meaningful KPI, Sterling Nostedt, BigPanda’s Value and Adoption advisor, hosted a community conversation which spanned across multiple industries.

Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Here are some quick value takeaways from the conversation.

At the beginning of the COVID-19 pandemic, we anticipated a slow-down in IT-related spending. In reality, the opposite occurred. Companies massively expanded their digital offerings using the same IT staff they’d had pre-pandemic, even as the teams lost access to many of their existing tools while working from home. This acceleration put immense pressure on IT teams everywhere, resulting in messy incident management, outages, and a huge shortage of talent.

I am excited to announce today that BigPanda has secured $190 million in financing at a $1.2 billion valuation. This financing was led by Advent International and Insight Partners, together with our other existing investors. BigPanda is now officially a unicorn, and the clear leader in the rapidly growing AIOps market!

ServiceNow is widely used across Fortune 1000 and Global 5000 enterprises, so it’s no wonder that the majority of BigPanda customers use ServiceNow and integrate with it to streamline their ticketing requests. BigPanda’s AIOps Event Correlation and Automation Platform provides context-rich incidents to IT Ops teams relying on ServiceNow and helps them gain end-to-end real-time visibility into their operations.

Today’s incident pipelines are noisy. The average enterprise deals with at least 15 different monitoring and observability tools that create thousands of alerts a day, often overwhelming and drowning their IT operations. But it’s not just their number that’s an issue.

The world is moving fast, led by an ever-accelerating IT landscape. In recent years, two distinct types of teams have emerged that assist in driving this business transformation: DevOps/SRE teams that are in charge of driving rapid innovation of products and services, and IT Ops/NOC teams that focus on preventing outages and maintaining the high level of quality, reliability and serviceability that modern, discerning customers expect.