Network monitoring is a challenging job because networks continue to evolve to meet ever-changing client requirements. Businesses today heavily depend on their networks, and even a short outage can lead to penalties and lost profits. This is why your monitoring tool must also transform itself to not only scale as you grow but offer new features that address new challenges posed by the increasing usage demands placed on your network.

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.

ChatGPT is quickly being adopted for optimizing pretty much any vertical. You can write reports, come up with content, analyze data, and even get the tool to write code for you. Gartner predicts that by 2025, the AI market would be worth about $134 billion. Thankfully, many businesses are embracing this technology instead of acting hostile. This is a good thing because there is a multitude of ways in which enterprises can leverage ChatGPT.

Microsoft recently acknowledged a critical vulnerability in the WMI connection affecting the DCOM protocol, which allowed attackers to bypass DCOM server security, elevate their privileges, and gain unauthorized access into the systems.

In today’s world, digital transformation has become crucial for all types and sizes of organizations. It is no longer just a buzzword but a necessary step towards becoming impressive, customer-centric, and productive. This transition involves using technology to change the way people work, leading to improved customer and user experience, streamlined operations, and better business models for optimal outcomes.

As the IT operations environment grows increasingly intricate, businesses are starting to recognize the significance of a flawless customer experience. Customer expectations are getting higher by the day, to the point where organizations cannot afford even a few minutes of downtime or service degradation. To prevent this, they need to avoid outdated methods of operations and prevent downtime-causing issues proactively.

IBM, popularly known as Big Blue, is one of the most recognized brands in the world. And rightfully so, considering their role in many of our technological innovations over the past century. IBM is among the top 5 vendors for servers and storage devices—commanding a major market share for both the products despite their recent shift of focus towards computing innovations like quantum computing. IBM also makes other hardware devices like routers, switches, printers, load balancers, and firewalls.

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week we are exploring the multi-cloud strategy and why its the next biggest thing in cloud computing. In an age where digital innovations happen at breakneck speed, the cloud has become crucial to every enterprise.

We are delighted to announce that ServiceDesk Plus, our IT service management (ITSM) platform, has received certification for 13 ITIL 4 practices from SERVIEW GmbH, a leading IT management consulting, training and certification firm. SERVIEW is an independent management consultancy that makes solutions comparable and specializes in maximizing the performance of service organizations utilizing world-renowned best management practices.

Given the benefits cloud computing offers such as security, flexibility, better collaboration, and data modernization, organizations of all shapes and sizes have started moving their workload to this technology. With so many organizations using workarounds to gain visibility and control of bandwidth consumption, and with cloud computing letting organizations access and manage the information, the amount of data being generated is also increasing.