Operations | Monitoring | ITSM | DevOps | Cloud

Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal

In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.

May the 4th be with you and your data

Drive failures are a matter of when, not if. The good news is that most modern drives warn you before they fail, using S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology). The challenge is collecting that data across a fleet and making it actionable. The new inventory-smartctl module makes this straightforward with a single cfbs add. Once installed, the module auto-detects all storage devices, caches their SMART data, and exposes it as inventory attributes in Mission Portal.

Resolve Webinar: Introducing AgentLab: The Foundation of the Autonomous Service Desk

Most service desks still operate across fragmented systems. A single ticket can touch 4–7 tools, often more, slowing resolution and increasing cost. Copilots suggest. Traditional automation executes fixed paths. Neither closes the loop. AgentLab changes that. In this webinar, we introduce a new model built on agentic AI and orchestration. One where AI agents don’t just assist. They act, adapt, and resolve.

Tech-Driven Strategies For Smarter Space Utilization

Finding extra room in a cramped home or business feels like a constant struggle. Technology now provides fresh ways to organize and track every square inch of your property. These advancements help you make the most of your current property. Smart tools help you see exactly where items sit and how much room remains open. These digital systems turn messy rooms into efficient zones for living or working. You can plan your storage needs with much greater precision than before.

How Monitoring Tools Enhance Visibility Across Digital Platforms

There is growing confusion about what all the monitoring a business needs to do. As businesses enter new digital platforms to reach customers, they also need to establish monitoring of those new platforms in order to be successful. Of course, there are new digital platforms every day, including cloud services, websites, social media hubs and other customer service channels. While many of these platforms are always on, always collecting data for a business to mine, there is little in organization or technology to suggest that one person could monitor all of these platforms manually.
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Cost Control in SAP BTP: The Critical Need for Automation

The cloud is the cheapest processing you can buy... until you get the bill! Unfortunately, Cloud service costs are notoriously opaque when it comes to transactional and operations costs. The results can be unexpected bills and even damage to the ROI of cloud programs. SAP BTP is no exception, but it doesn't have to be this way. Good FinOps discipline is readily available for BTP - and beyond avoiding "bill shock" such monitoring is just good operational hygiene, preserving budget and resources for productive investment.

Poland's KSC Act Is Now in Force: Why NIS2 Compliance Starts with Infrastructure Automation

Poland’s implementation of the EU’s NIS2 Directive marks a decisive shift in how organisations think about cybersecurity, resilience, and operational risk. With amendments to the Act on the National Cybersecurity System (KSC Act) entering into force on 3 April 2026, enforcement expectations are now real, national, and significantly stricter than many organisations anticipated – including obligations for security controls, incident response, and supply‑chain governance.

Todd's Tenth Rule of certificate automation

I’m an old engineer at heart. Many of my ideals were formed by Joel’s Things You Should Never Do, Fred’s No Silver Bullet, and Brian’s Big Ball of Mud. One of my favorites was Greenspun’s Tenth Rule: The joke isn’t really about programming languages. It’s about a pattern: certain problems have a shape, and no matter how you approach them, you end up building the same solution, in the same order, until you arrive at the same messy place.

LogicMonitor Advances Autonomous IT with No Blind Spots, Trusted AI, and Closed-Loop Action

LogicMonitor’s latest innovations span the entire platform to deliver the operational foundation enterprises need for Autonomous IT—complete visibility from infrastructure to end user, AI that reasons in full context, and closed-loop automation that moves from detection to resolution. Over 90% of organizations rely on at least two to three monitoring solutions—and many enterprises operate five or more.