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Resolve's Zero Ticket Minute - Ep. 16 #agenticai #itautomation #aiautomation
Automation worked perfectly… and still sent our employee 3,000 miles the wrong way. That’s the problem: It doesn’t fail; it fails confidently. Pairing AI with deterministic workflows is the way forward.
CFEngine: The agent is in 59 - Extending update policy for greater efficiency and autonomy
"CFEngine: The agent is in" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.
Automating Employee Offboarding: Simplicity Just One Click Away
Employee offboarding looks simple from the outside. Someone gives notice, HR processes the paperwork, and IT handles the rest. In practice, "the rest" is where things get complicated. A single departure can touch dozens of systems, and the handoffs between them (between HR and IT, between tools, between teams) are exactly where access stays on longer than it should, steps get missed, and audit findings show up months later.
The Role of Automation in Modern Financial Planning
Look, the financial sector's evolving at breakneck speed. If you're clinging to manual processes, you've probably noticed the pressure mounting. Today's financial planning landscape bears little resemblance to what existed even five years ago. Clients demand immediate responses, markets pivot without warning, and honestly, spreadsheet mistakes just aren't acceptable anymore.
Resolve's Agents of IT podcast - Ep. 15 - Nora Osman, CEO of Norvana
What separates average IT support from truly exceptional service? In this episode of Agents of IT, Ari Stowe sits down with Nora Osman, CEO of Norvana, to unpack how the best organizations are transforming service delivery by combining AI, automation, and human empathy. Nora shares real-world lessons from leading large-scale service transformations, including how a simple shift in perspective turned a struggling service desk into a high-performing customer experience engine. Her approach is clear. Technology alone is not enough. You need context, empathy, and purpose.
How to Automate Your Entire Cloud Deployment Lifecycle with IaC
In today's digital world, businesses depend on cloud infrastructure to run applications, manage data, and deliver services smoothly. However, managing cloud environments manually can quickly become complex and time-consuming. Teams often deal with repeated tasks, inconsistent setups, and unexpected errors.
CMMC Requirements for 2026: How to Stay CMMC 2.0 Compliant & Prove Maturity at Any Level
CMMC requirements have been shifting recently, with a new version of the Cybersecurity Maturity Model Certification (CMMC 2.0) and distinct levels requiring distinct controls. Mandatory for practically any organization doing business with the US Department of Defense (DoD), CMMC is unavoidable all along the DoD’s supply chain.
AI in DevOps: How MCP and Puppet Are Changing Infrastructure Automation
AI adoption in DevOps is accelerating, but trust, accuracy, and real-world usability still matter. In this conversation, Jason St-Cyr sits down with Jessica Gao, Product Manager at Puppet, to unpack how AI is actually being used in infrastructure and operations teams today, and what’s changed over the last 12–18 months. They dive into why enterprises are moving past generic code generation tools and toward domain-specific, MCP-powered AI that integrates directly into existing workflows.