Resolve's Zero Ticket Minute - Ep. 22
In this week’s Zero Ticket Minute: everyone is building AI agents, but no one is coordinating them. More agents = more chaos. The shift is to connect signal to resolution. That’s how you reduce tickets.
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From Copy Fail to Dirty Frag: Why Speed-to-Exploit Is Forcing a New Approach to Linux Security
In early 2026, two back-to-back Linux kernel exploits, Copy Fail (CVE-2026-31431) and Dirty Frag (CVE-2026-43284 & CVE-2026-43500), shattered assumptions about how quickly attackers can weaponize disclosed CVEs. Dirty Frag, a zero-day Linux vulnerability that affected most major distributions, had PoC exploits published within hours of its disclosure. It’s a stark reminder: the timeline between vulnerability disclosure and active exploitation has shrunk from weeks to hours.
The Enterprise Buyer's Guide to Service Desk Automation Platforms
Here’s a story that plays out constantly in enterprise IT, and few people talk about afterward. A team runs an evaluation with multiple vendors using a structured scoring process. Then, they make their choice, but six months into deployment, the platform that excelled in every demo is now struggling with the actual environment. The IT leader who signed off is in a room with their CIO, trying to explain why the numbers fail to match the projections.
Creating Successful Migration Workflows with Puppet
I’ve been doing this for over thirty years. Sysadmin, ops lead, global teams, and more data centre migrations than I’d like to admit. Site to site, P2V, V2V, cloud, hybrid, all of it. Every migration gets sold as a clean, well-planned transition. None of them are. They go wrong in very predictable ways. Not because moving infrastructure is especially difficult, but because nobody ever has a clear, current view of what’s actually running, what’s changed, and what still matters.
Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal
In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.
May the 4th be with you and your data
Drive failures are a matter of when, not if. The good news is that most modern drives warn you before they fail, using S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology). The challenge is collecting that data across a fleet and making it actionable. The new inventory-smartctl module makes this straightforward with a single cfbs add. Once installed, the module auto-detects all storage devices, caches their SMART data, and exposes it as inventory attributes in Mission Portal.
Resolve Webinar: Introducing AgentLab: The Foundation of the Autonomous Service Desk
Most service desks still operate across fragmented systems. A single ticket can touch 4–7 tools, often more, slowing resolution and increasing cost. Copilots suggest. Traditional automation executes fixed paths. Neither closes the loop. AgentLab changes that. In this webinar, we introduce a new model built on agentic AI and orchestration. One where AI agents don’t just assist. They act, adapt, and resolve.
CFEngine: The agent is in 60 - Improved package management on Enterprise Linux
"CFEngine: The agent is in" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.
Tech-Driven Strategies For Smarter Space Utilization
Finding extra room in a cramped home or business feels like a constant struggle. Technology now provides fresh ways to organize and track every square inch of your property. These advancements help you make the most of your current property. Smart tools help you see exactly where items sit and how much room remains open. These digital systems turn messy rooms into efficient zones for living or working. You can plan your storage needs with much greater precision than before.
How Monitoring Tools Enhance Visibility Across Digital Platforms
There is growing confusion about what all the monitoring a business needs to do. As businesses enter new digital platforms to reach customers, they also need to establish monitoring of those new platforms in order to be successful. Of course, there are new digital platforms every day, including cloud services, websites, social media hubs and other customer service channels. While many of these platforms are always on, always collecting data for a business to mine, there is little in organization or technology to suggest that one person could monitor all of these platforms manually.