Operations | Monitoring | ITSM | DevOps | Cloud

Puppet Control Repository: Your Source of Truth for Infrastructure Management

Learn the fundamentals of Puppet's Control Repository with Margaret and Tony in this comprehensive walkthrough. See how Control Repos serve as your single source of truth for managing configuration across your entire infrastructure, driving collaboration and standardization while simplifying code deployments.

Automation Tools Driving Efficiency in Accounting Processes

Accounting is a field built on accuracy, timeliness, and systematic processes. Over the years, traditional bookkeeping and accounting methods relied heavily on manual data entry, paper invoices, and spreadsheets. This approach often led to delays, errors, and a significant consumption of staff hours. With the advancement of technology, accounting teams can now leverage automation tools to streamline repetitive tasks, reduce mistakes, and free professionals to focus on higher-level strategic work.

Online Brand Protection: Protecting Your Enterprise in an Interconnected World

The digital landscape offers unprecedented opportunities for businesses to connect with customers globally. With just a few clicks, a brand can reach new markets, build communities, and establish a significant presence. However, this interconnected world also presents a new frontier of risks. The very platforms that enable growth can also be exploited by malicious actors who seek to profit from a company's hard-earned reputation. Protecting your brand online is no longer a secondary concern; it is a critical component of a modern business strategy.

Resolve's Agents of IT podcast - Ep. 1 - Pat Calhoun at Espressive - AI in IT: A Combined Operation

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

The Enterprise Automation Platform Driving the Zero-Ticket Future

The surge of interest in artificial intelligence has opened exciting new doors, but many CIOs are finding themselves in the same bind: lots of promising pilots, but very few at-scale results. Intelligent agents can interpret requests, classify tickets, and even recommend fixes, but unless they are connected into broader workflows, these efforts remain isolated experiments.

How to Automate Away Access Request Tickets for Good | The Zero Ticket IT Video Series with Resolve

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.

Speed vs Security? In DevSecOps, You Can Have Both

Speed vs security has long been treated as an impossible choice: move fast and risk instability, or stay safe and fall behind. For DevOps, DevSecOps, and Governance, Risk, and Compliance (GRC) leaders, that tension often plays out between the demand to ship updates quickly and the need to maintain airtight security and compliance.

What is Automated Incident Response

While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.