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StatusCast

Who's Better at Downtime Communication: IT or Marketing?

In her CIO online post, “6 Blunders to Avoid When Dealing with End Users,” Mary Brandel discusses some of the mistakes IT professionals make when interacting with end users. In short, the article calls attention to some common limitations within IT staff when communicating with customers. This isn’t a matter of intelligence or willingness.

Introducing Office 365 Status Notifications Directly to your Corporate Status Page

For over 6 years, StatusCast has been providing your employees with a single location where they can view and subscribe to application and IT service outage A StatusCast status page lets you add third party SaaS applications directly to your status page. We are constantly adding new SaaS providers to our list, but are pleased to announce that we now support one of the most popular SaaS products available: Office 365 Status

Top IT Outages of 2019

Today’s news is filled with stories about the failures of IT and the impact to companies, consumers and brands. Because modern business relies heavily on IT, system outages and IT downtime have become a standard part of ‘doing business.’ 2019 saw several big outage stories. We’ve shared our Top 5 picks and discuss the importance of implementing an IT status page to help you successfully manage your organization’s IT downtime.

The IT Status Page for Employees ROI Calculator

Does your help desk get overwhelmed with tickets when an IT issue occurs because communication with employees is either insufficient or non-existent? Have you considered implementing an IT status page to improve this communication failure, but have found it difficult to justify the expense? Statuscast built its IT Status Page ROI Calculator with you in mind.

New in StatusCast: Incident Detail Pages

When your status page is buzzing with lots of information (and we hope it is!) you may find that viewing everything on a single page can be a bit overwhelming. For many of your end-users they may only be interested in a single type of incident or maybe a few components. Today we’ve added a new Incident Details page to help end-users get to the point and see data that’s relevant to them. Here’s how it works.

StatusCast Updates Status Page Service

StatusCast is always working to improve how IT Managers and Helpdesk Teams keep users apprised of system statuses during incidents and scheduled downtime. As a leading provider of corporate and SaaS status pages, we interview users and managers to better understand the status page landscape and use that information to constantly improve our corporate status board service.

9 Under Maintenance Page Tips To Keep Control During Site Work

A site under maintenance can be stressful for employees and customers. In our fast paced and hyper-competitive business environment, pulling through unharmed from a difficult situation requires a lot of effort, communication and teamwork. Often the level of effort required to ensure things run smoothly goes unnoticed by those on the outside of your organization.