Knowledge18: CSM Topic Keynote
VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Knowledge 18: IT Topic Keynote led by ServiceNow GM and VP Farrell Hough
IT Topic Keynote led by ServiceNow GM and VP Farrell Hough (entire presentation)
Knowledge18:The Morning Show with ServiceNow Security (Part 1)
ServiceNow's VP and GM of Security Business Unit, Sean Convery. gives Security Keynote at Knowledge18 (Part 1).
Knowledge18: The Morning Show with ServiceNow Security (Part 2)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Response Keynote at Knowledge18 (Part 2).
Knowledge18: The Morning Show with ServiceNow Security (Part 3)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Keynote at Knowledge18 (Part 3).
Getting more value from your Stackdriver logs with structured data
Logs contain some of the most valuable data available to developers, DevOps practitioners, Site Reliability Engineers (SREs) and security teams, particularly when troubleshooting an incident. It’s not always easy to extract and use, though. One common challenge is that many log entries are blobs of unstructured text, making it difficult to extract the relevant information when you need it.
Live Demo: Customer Service Management
Demonstration of ServiceNow Customer Service Management.
Live Demo: IT Service Management
Demonstration of ServiceNow IT Service Management.
Live Demo: Software Asset Management
Demonstration of ServiceNow Software Asset Management.
Friends, Citizens, Marketers, Lend Me Your Ears
While Jay-Z taught me about bringing DevOps into Marketing, it was Shakespeare who really grounded me in the customer experience. I remember learning in school about how Shakespeare’s plays were lauded for two main reasons.