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Generative AI has the world thinking about automation now more than ever before. The Information Technology Infrastructure Library (ITIL) has prioritized it from the start. ITIL has advocated for automation as a transformative tool for organizations to deliver business value, accelerate change, and reinvent service configuration management. By handling mundane tasks, automation can empower people to do more innovative and effective work.
Generative AI is revolutionizing the way businesses operate, from improving operational resilience to mitigating security risks and enhancing customer experiences. In a recent roundup of c-suite insights from three IT leaders — Matt Minetola, CIO, Mandy Andress, CISO, and Rick Laner, chief customer officer — we gain a comprehensive understanding of how generative AI is being used to improve business outcomes across organizations.
Table of contents Frankly, end-to-end testing and synthetic monitoring are challenging in today’s JavaScript-heavy world. There’s so much asynchronous JavaScript code running in modern applications that getting tests stable can be a real headscratcher. That’s why many teams rely on testing mission-critical features and treat “testing the rest” as a nice to have. It’s a typical cost-effort decision.
