Application performance management (APM) has moved beyond traditional monitoring to become an essential tool for developers, offering deep insights into applications at the code level. With APM, teams can not only detect issues but also understand their root causes, optimizing software performance and end-user experiences. The modern landscape presents a wide range of APM tools and companies offering different solutions. Additionally, OpenTelemetry is becoming the open ingestion standard for APM.

In collaboration with F5, ServiceNow® Cloud Observability is pleased to announce the availability of the OpenTelemetry Arrow Project. This co-donated and co-developed project gives organizations greater control over the data extracted from their cloud applications—as well as a path forward to improve the return on investment (ROI) of that data.

This guest post is written by Ian Duncan, Staff Engineer - Stability Team at Mercury. To view the original post, go to Ian's website. At work, we use OpenTelemetry extensively to trace execution of our Haskell codebase. We struggled for several months with a mysterious tracing issue in our production environment wherein unrelated web requests were being linked together in the same trace, but we could never see the root trace span.

We are thrilled to announce that Helios, the applied observability platform for developers, is now available on the AWS Marketplace! This marks a significant milestone in providing visibility and runtime insights for easy troubleshooting and reduced MTTR. This further cements our commitment to providing top-tier services to our customers and to AWS users. By bringing Helios directly to the AWS Marketplace, it is easier than ever to access and onboard our platform.

In the fast-paced universe of software development, especially in the cloud-native realm, DevOps and SRE teams are increasingly emerging as essential partners in application stability and growth. DevOps engineers continuously optimize software delivery, while SRE teams act as the stewards of application reliability, scalability, and top-tier performance. The challenge?