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What Does the Journey from Generative to Agentic AI Mean for Customer Experience?

Today, generative AI has transformed customer experience (CX) from scripted exchanges to dynamic conversations at scale. And nearly every enterprise is feeling its immediate impact. But as your peers rush to deploy chatbots and automate responses, leaders face a blunt reality: the real race is only just beginning. Generative models are powerful, but fundamentally limited. They can personalize dialogue, but not execute decisions. They react to customer needs, but cannot act on them.

How Content Creators Are Using AI Face Swap for Viral Videos

The internet thrives on creativity, humor, and trends, and few technologies have amplified this dynamic more than artificial intelligence. Over the past few years, creators have turned to AI-driven tools to make content that's more immersive, engaging, and instantly shareable. Among these innovations, face swap technology has stood out as a game-changer, transforming ordinary clips into viral sensations.

CEO Diaries: Not All AI Talent Is Alike

If Meta’s (now halted) nine-figure AI talent poaching scheme was any indication, the AI talent market is pretty frothy. The number of AI-related job postings has roughly tripled since 2019, and the average salary has more than doubled (Bain). The race is on for companies to find the fastest, most sustainable routes to AI-driven business value; all companies, but especially software companies, are hotly pursuing racers. But despite what Zuckerberg & Co.

5 Best Practices for Incorporating AI Into Your Team

Honeycomb’s Jessica Kerr and Fred Hebert recently hosted a webinar with Courtney Nash of The VOID where they dug into one of the biggest questions in tech right now: How do we build systems (and teams) that actually learn with AI, not just use it? The conversation was surprisingly optimistic about what happens when we stop treating AI as a productivity tool and start seeing it as a teammate. You can watch the full webinar here, or read on below for a quick recap.

Setting Up the GitKraken MCP Server with GitLens

GitKraken MCP (Model Context Protocol) brings repository intelligence directly into VS Code, Cursor, Windsurf, and other AI-powered IDEs so your agent stops guessing and starts understanding your actual workflow. Instead of manually explaining your branch structure or digging through issues in your browser, MCP connects your AI agent to the actual state of your repositories. It understands your branches, your issue tracker, your pull requests, and your commit history—then helps you start work, resolve conflicts, and review code without leaving your editor.

How Generative AI is shaping the future of enterprise applications

The next golden age of artificial intelligence has arrived, but the path forward is far from certain. Technology leaders are presented with a tremendous opportunity to revolutionize their business — that is, if they can find a way to tap into the full potential of their organization's data. In Episode 4 of Elastic's new limited series, Generation AI, Elastic's Sr. Director, Enterprise Applications, Jay Shah, shares how he believes generative AI will shape the future of enterprise applications.

How FinTech Is Pushing the Boundaries of Intelligent Operations

In the last decade, the financial technology (FinTech) industry has evolved from a promising disruptor to a powerful force reshaping global business operations. What began as a wave of startups offering digital payments and online banking has now transformed into a full-fledged ecosystem of automation, data intelligence, and artificial decision-making.

Why Brand Monitoring is Essential in the Age of Programmatic AI

Recently, crowdfunding giant GoFundMe made headlines after (among other things) automatically generating some 1.4 million donation pages for U.S. 501(c)(3) nonprofit organisations. These pages were created without prior consent, using publicly available IRS data and partner-feeds. According to reports, many nonprofits discovered these pages only when alerted by a donor or curious patron; they had no advance knowledge and had to manually un-publish or “claim” the page.