Operations | Monitoring | ITSM | DevOps | Cloud

Over the last two years a series of unexpected events has scrambled global supply chains. Coronavirus, war in Ukraine, Brexit and a container ship wedged in the Suez Canal have combined to delay deliveries of everything from bicycles to pet food. In response, a growing group of startups and established logistics firms has created a multi-billion dollar industry applying the latest technology to help businesses minimize the disruption.

Forethought is a leading AI company providing solutions that transform the customer experience. As a high-growth startup with 2x annual growth in their engineering team, they faced increasingly complex processes and found that what had worked in the past wasn’t going to cut it anymore.

Dr. Christopher Field is Co-Founder, President, and Principal Investigator at Theia Scientific. With formal education in analytical chemistry and instrumentation, Chris has expertise in scientific hardware and software design, deploying embedded Linux devices for Internet of Things (IoT) and sensor fusion applications, and developing computer vision and image processing pipelines for cell analysis.

Today, IT and site reliability engineering (SRE) teams face pressure to remediate problems faster than ever, within environments that are larger than ever, while contending with architectures that are more complex than ever. In the face of these challenges, artificial intelligence has become a must-have feature for managing complex application performance or availability problems at scale.

With the expansion of remote and hybrid workforce and an ever more complex technology set, it is more important than ever to manage the digital employee experience. But how do we measure digital employee experience? One of the most common ways is to use surveys – for example post-incident surveys or annual customer satisfaction surveys. But these surveys, on their own, can be reactive, time-delayed and limited in scope.

Refereeing decisions at the World Cup have been debated decades later. From whether the ball crossed the line in the final in 1966, through Diego Maradona’s “Hand of God” two decades later, to some of the decisions made by the video assistant referee at Russia 2018, any perceived mistake by the referee will be scrutinized by fans years later. Referees need all the help they can get, and they could be about to be given a hand from artificial intelligence.