Operations | Monitoring | ITSM | DevOps | Cloud

Slow computer? Watch RITA diagnose and fix it in real time. Zero Ticket IT.

Still managing Joiner, Mover, Leaver workflows with tickets and manual handoffs? It’s time to automate them. In this fast-paced session, we show how enterprises use agentic AI and orchestration to eliminate repetitive JML tickets, enforce policy automatically, and deliver secure access from day one. Powered by Resolve’s Agentic Resolution Fabric, AI agents coordinate knowledge, automation, and technician assist to provision, modify, and revoke access without manual triage. Faster onboarding. Zero-delay changes. Audit-ready offboarding.

In this episode of Agents of IT, we reflect on scale, strategy, and what it really takes to transform IT inside the world’s largest enterprises. Ari shares lessons from his work with Fortune 500 organizations, breaking down what separates automation pilots from true operational change. From navigating enterprise complexity to driving executive alignment, this conversation explores how large organizations move from reactive ticket management to intelligent, agent-driven operations.

Fortune 500 IT. Real transformation. From automation pilots to Zero Ticket scale.

“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.

What happens when AI understands your entire environment? With Skylar Advisor, you move beyond prompts and responses and get prioritized guidance based on real operational impact. Skylar Advisor identifies what matters most, explains why it matters, and provides clear next steps so even junior IT professionals can operate with confidence.