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onpage

What Does a Customer Support Technician Do?

Sep 29, 2025 By Zoe Collins In OnPage
A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology runs the way it’s supposed to.
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exigence

From plan to practice to prevail: my conversation with Chris Johnson, host of the MSSP 1337 podcast

Sep 25, 2025 By Noam Morginstin In Exigence
In cybersecurity, prevention often gets most of the attention. But no matter how strong your defenses are, incidents will happen. And how you respond in that moment of truth defines resilience. That’s why I really connected with a framework Chris Johnson shared with me on the MSSP 1337 podcast, the 3 P’s – plan, practice, prevail.
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Create New Alert Rules Without PromQL Queries in Grafana 12.2 | Metrics Drilldown

Sep 25, 2025 By Grafana In Grafana
Grafana 12.2 makes alert creation simpler by integrating the Metrics Drilldown app with the Alert Rule Query Editor. Instead of writing PromQL from scratch, you can now use a queryless workflow: explore metrics, add labels, and generate queries directly from Drilldown. This helps teams move faster and makes alerting more accessible for those new to PromQL.
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icinga

What is SNMP Trap: Real-Time Alerts for Network Monitoring

Sep 24, 2025 By Jan Schuppik In Icinga
Why wait for the next poll? An SNMP trap is a real-time alert sent from a device to a monitoring system, without waiting for polling. Ever had a router die silently at 3 AM while your monitoring system was still polling away every 5 minutes? Yeah… not fun. That’s where SNMP traps step in. Think of them as the push notifications of network monitoring: instant, lightweight, and sometimes misunderstood.
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onpage

Physician On Call Schedule: How to Create an Effective, Fair & Reliable Call System

Sep 24, 2025 By Ritika Bramhe In OnPage
Providing continuous, high-quality care takes more than clinical expertise—it depends on well-designed physician on call schedules that balance patient safety, physician wellness, and operational efficiency. Whether you manage a residency program or a multi-specialty group, creating an effective physician call schedule—or a broader provider on call schedule—is critical for 24/7 coverage and clinician well-being.
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grafana

Mute timing vs. silences in Grafana Alerting: How to pick the best fit for your use case

Sep 24, 2025 By Kristie Grebe In Grafana
Have you ever been in a situation where know your team is going to run their weekly maintenance window and you silence your notifications to prevent a flood of false positives from pinging your inbox? If you are associated with a team that uses any type of alert system, you know how easily alert fatigue can happen. The incessant and unpredictable (or even, at times, predictable) pings, emails, and notification alerts can drive even the most serene worker totally batty.
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signl4

Goodbye Email-to-Text: Why Modern Mobile Alerting with SIGNL4 Is the Smarter Choice

Sep 23, 2025 By SIGNL4 In SIGNL4
Over the past year, major U.S. mobile carriers have shut down their free email-to-SMS and email-to-text services – once common ways to send a text message directly from an email account. AT&T terminated its SMS gateway service in mid-2025, Verizon discontinued its SMS gateway domain in late 2024, and T-Mobile retired its gateway domain in December 2024.
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Why AIOps Needs Agentic AI

Sep 19, 2025 By FabrixAI Inc In Fabrix
The AIOps and observability market has always been fragmented—and it’s not by accident. Different domain-specific tools, multiple data types, and reliance on supervised learning created complexity and silos. Now, a new approach is emerging. By placing LLMs at the center of decision-making, Agentic AI has the potential to unify this fragmented space and truly transform AIOps. This clip explains the root of fragmentation—and why the agentic approach offers a way forward. For a deeper dive, visit our website to see how the Fabrix.ai platform is architected to solve the real-time data challenge in AIOps.
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signl4

Derdack Achieves ISO/IEC 27001:2022 Certification

Sep 18, 2025 By SIGNL4 In SIGNL4
Derdack attaches great importance to the confidentiality, availability and integrity of information. Therefore, Derdack has undergone a ISO27001:2022 audit and received a certification that Derdack has implemented and maintains an Information Security and Management System. ISO/IEC 27001:2022 is essential for organizations aiming to protect their information assets and comply with best practices in information security management.
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signl4

Alerts and Notifications - What's the Difference?

Sep 17, 2025 By SIGNL4 In SIGNL4
In digital systems, communications, apps and IT/operations, the terms alerts and notifications are often used somewhat interchangeably – but there are important distinctions. Understanding these differences helps design better user experiences, reduce overload, and improve response to critical issues. Here are some of the defining contrasts: A few concrete examples help illustrate.
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