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‍ The ilert AI Voice Agent is designed to transform how on-call engineers handle urgent calls. Instead of waking engineers at 3 a.m. with minimal context, the AI Voice Agent collects essential details first and routes calls intelligently based on relevant, up-to-date information. ‍ The agent works hand in hand with ilert’s Call Flow Builder – a visual tool that lets users design custom call flows by connecting configurable nodes.

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’re looking at the rise of notification fatigue and how to manage alerts so they boost productivity instead of draining it. You’re in the middle of a task, fully focused, when ping!—a new email lands. You glance at it, thinking it’ll only take a second, but by the time you get back to your work, you’ve lost your momentum.

We’re excited to share that OnPage has been recognized as a Sample Vendor in the 2025 Gartner Hype Cycle for Real-Time Health System Technologies, within the Clinical Communication and Collaboration (CC&C) category. According to Gartner, CC&C systems are mobile platforms used by clinicians, care teams, patients, and caregivers to collaborate on treatment and care activity across ambulatory, acute, post-acute, and virtual care settings.

Coralogix has released a new flagship service management product, the SLO Center. The SLO Center allows customers to define service level objectives (SLOs) for their teams. SLOs can be defined across multiple services or metric streams. Powered by the Coralogix Streama engine, this unlocks full coverage SLOs for every team, regardless of volume and with very high cardinality limits.

Effective alerting is the backbone of any observability strategy. But as your systems grow, managing hundreds or even thousands of rules can become a significant challenge. And when something goes wrong, the last thing you want is to fight with your tooling. That’s why we’re thrilled to announce the launch of our brand new alert rules list page, which we built to provide a faster, more intuitive, and scalable experience for teams of all sizes!

The 2 AM pager alert. For anyone in Ops, SRE, or IT administration, those words trigger a familiar sense of dread. An alert has fired. Is it a real fire, or another false alarm waking you from a dead sleep? The pressure is on. Every minute of downtime costs money and reputation, but troubleshooting a complex system when you’re sleep-deprived is a Herculean task.

‍ On August 2, 2025, a key part of the EU AI Act comes into force. It has serious implications for how you manage incidents related to artificial intelligence. ‍ While the full regulation will not apply until 2026, new obligations for providers of general-purpose AI (GPAI) models begin this summer. If you are building or deploying AI-powered services in Europe, the clock is ticking.

Imagine you’re working on a hospital floor when suddenly a patient’s condition starts to deteriorate. What happens next can mean the difference between life and death. That’s where a Rapid Response Team (RRT) steps in: a specially trained group of healthcare professionals who respond quickly to patients showing early signs of crisis to prevent emergencies like cardiac arrest or respiratory failure. But how common are these teams? What do they really do day-to-day?

‍ Managed Service Providers (MSPs) and IT service providers face growing complexity in monitoring client systems – especially when multiple tools are in play. When every minor issue triggers an alert, operations teams quickly drown in noise. ‍ This article shows how ilert’s intelligent alert grouping cuts through that noise by automatically correlating related alerts from the same alert source – reducing alert volume, ticketing overhead, and response time. ‍