One of the things we love about working in the cloud is the ease and scalability it brings to application development. It enables us to build out applications, APIs and any infrastructure that is needed from prototyping an idea, through to self scaling deployments. Monitoring and troubleshooting production-level serverless applications is always tricky, Especially working across a number of services and the many logs they can produce.

With more than 7,000 customers and double the number of employees ServiceNow had four years ago, our digital technology (formerly IT) operations team faced increased demand for compute, storage, and bandwidth. At the same time, we had to maintain tight security controls. We embrace a three-zero strategy: zero unplanned outages, zero physical footprint, and zero user-reported incidents.

Edgardo Peregrino is a freelance software developer, writer, maker and IT technician. For six years now, I’ve been a passionate maker with a focus on robotics. Recently, I entered the world of cloud native computing, which has allowed me to integrate maker projects with open source tools such as Grafana, Prometheus, and Jaeger.

Continuous integration (CI) / continuous delivery (CD) is a model that allows software development teams to automate the integration and delivery of code changes in a more frequent and reliable manner. This gives development teams more time to improve the quality of their code, test with greater depth, and leads to more customer deployments overall.

Multi-cloud strategy – the use of multiple private or public clouds – is increasingly becoming the main method companies use to deploy their IT infrastructure. In the next three years, an estimate 64% of companies will rely on multi-cloud as their main deployment model source. Despite the complexities that come from operationalizing it, as we disccussed in The Challenges of Building Multi Cloud, the multiple benefits that come from this deployment model can often make it worth the effort.