Operations | Monitoring | ITSM | DevOps | Cloud

The ServiceNow product team had a clear goal: Reimagine the employee experience on the Now Platform. That meant designing a solution that would deliver a unified and proactive experience personalized for each user. The team started by talking with customers around the world—of all sizes and across many industries. They also turned to the ServiceNow IT team. IT provided firsthand knowledge of what it means to deliver an exceptional employee experience on the platform.

Mattermost v6.2 is generally available today and includes the following new features (see changelog for more details).

In a recent blog post, I introduced the tech stack our Mattermost Technical Writing team uses every day to build, contribute to, improve, and maintain the Mattermost product documentation at docs.mattermost.com. Building on this knowledge, I’d like to share more about how we work as a writing team, the branching strategies we’ve learned to adopt, and the review workflows every documentation contribution goes through before being merged into the codebase.

Welcome to the 6th edition of Open Source Matters: our regular publication about the latest happenings in open source! Let’s dive into the news.

In the first part of this series, we outlined the basic steps you need to take in order to begin setting up a developer environment, installing your first app, and making use of the first commands. In this installment, we’ll aim to answer the most common questions about what was installed, how it works, and how the various pieces interact with each other. Additionally, this post will lay out all the different components that are involved in the overall lifecycle of a Mattermost app.