How QA engineers use AI to keep up with agentic development
QA Lead at Rootly explains how she's embraced AI to keep up with the pace of AI-driven feature development.
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AI Works in Demos. But Can It Survive Production?
AI looks great in a demo. The real test is production. In this week's Zero Ticket Minute, Ian explains why success isn't about what AI can do. It's about what it can reliably resolve.
Cortex Scorecards + GitHub Rule Sets: Branch Protection at Scale
Stop guessing whether your repos meet your branch policies. Start knowing. In this Feature Friday, Senior Engineering Manager Gabriel walks through Cortex's new native support for GitHub branch rule sets and how to use them in scorecards to enforce consistent policies across all your repos. What you'll see: Questions? Reach out to your CSM or drop a comment below.
Customer lifetime value (CLV): formula, calculation, and how to improve it
Customer lifetime value (CLV) is the total revenue a business expects from a single customer over the entire relationship, minus the costs of serving them. The standard SaaS CLV formula: Average Revenue Per Account x Gross Margin % / Monthly Churn Rate. For a $500/month customer with 75% gross margin and 5% churn: CLV = $7,500. That number can swing materially once AI spend per customer is built into gross margin, something many SaaS companies still don't do.
The AI vendors just started watching the meter. CFOs need to watch the return.
On June 18, OpenAI gave ChatGPT Enterprise admins new credit usage analytics and spend controls. It’s a single view of credit consumption broken down by user, product, and model, default workspace budgets, per-group limits, and a Cost API for pulling the data into their own systems. Two days earlier, Microsoft shipped Copilot Cowork with spending limits, budget allocation, usage alerts, and user-level caps. This is a step in the right direction.
Challenges designers face in open source (and how to fix them)
Open source software (OSS) is a cornerstone of modern technology. According to the Linux Foundation, it powers up to 90% of software tools used today. Unlike proprietary software, OSS is developed collaboratively, meaning its code is available for anyone to use, change, and distribute. Because OSS projects have historically been driven by developers, they tend to be highly flexible and functional, but they can lack critical usability considerations.
What actually happens to your traffic on the public internet
The public internet is held together with vibes and best effort routing.
Infrastructure as Code in 60 Seconds #automatedsolutions #devops #infrastructureautomation
Infrastructure as Code (IaC) lets you define servers, networks, and environments using code. Automate everything, eliminate errors, and scale faster.#InfrastructureAsCode.
This IoT Starter Pack Changes Everything
Need the fastest, low-risk way to test and scale IoT services worldwide? In this Short, Brenda Almeida introduces PCCW Global IoT Starter Pack – a ready-to-use package that cuts onboarding time and complexity, so you can quickly prove your concept with secure, reliable connectivity.
Building vs. Buying your platform: The honest framework nobody discusses
Most organizations get the build versus buy decision wrong in the same way. They underestimate the cost of building while overestimating the cost of buying. In the recent Konstruct monthly webinar with M R Rishi (Platform Engineer at Civo), we explored the discussion surrounding whether you should build or buy your platform. If you want to watch the full discussion, watch the recording here.