Operations | Monitoring | ITSM | DevOps | Cloud

We're excited to announce two major additions to our website that are set to make your experience using Cycle smoother and more effective: the completely revamped Documentation section, and the new Learn Center.

FinOps Professional Sumaira Nazir defines herself by her commitment to growth. With a master's degree in psychology and a background in both business analysis and project management, Sumaira’s passion for self-improvement means she’s always in pursuit of her next professional milestone. In fact, this love of learning is part of what drew her to Upsun.

As a straightforward definition, AI inference is the process of applying a pre-trained machine learning model to new, unseen data in order to generate predictions, classifications, or decisions. Unlike the training phase, where the model learns from a dataset, inference involves utilizing the learned patterns to analyze and interpret new inputs.

Businesses heavily rely on IT Service Management (ITSM) platforms to ensure the smooth functioning of critical services. While these platforms offer excellent incident management capabilities—tracking, organizing, and reporting incidents—they often fall short when it comes to fast, reliable resolution. Enter incident resolution automation, a game-changer in optimizing ITSM investments.

MySQL is an extremely popular open-source RDMS, and it is widely used by millions of companies and professionals. In this article, you will learn how to check the current MySQL version, and how to update it if necessary.

This month marks a huge milestone for us at Cortex. We’re excited to announce that ServiceNow, the global leader in digital workflows, has invested in our Series C funding round. Together, we’re pushing forward with our mission to unify tech operations at the enterprise through our industry-leading Internal Developer Portal (IDP).

Are incident reviews about learning or tracking actions? This question has sparked recent debate in incident management circles, including in my recent panel at SEV0 and in Lorin Hochstein’s post. Should the goal of an incident review be learning, or should it focus on tracking actionable improvements? When is the right time to discuss actions, and are they picked up just to make us feel better? From my experience, learning from incidents and identifying actions are inseparable.