Operations | Monitoring | ITSM | DevOps | Cloud

It goes without saying that 2020 has been a challenging year for businesses. Faced with unexpected and unfamiliar hurdles, organizations have been under immense pressure to maintain or improve performance in all areas of their business. But this has also been a year of innovation. We’ve seen modern organizations embrace new, innovative technologies and tactics that have reshaped the way they manage IT performance.

With our recent product release, Nexthink brings the power of personalized, right-sized IT to customers, allowing them to deliver the right services, at the right cost to every workforce role.

Twitter as a social media channel has obviously taken the world by storm. Everything that happens and is trending around the globe takes place or is reported on Twitter. Additionally, most tech and cloud providers offer outage and support feeds through Twitter as a way of communicating problems and notifying customers. Example technology companies include Microsoft for Microsoft 365 Status, Azure and their products. Also Internet Service Providers like Comcast, CenturyLink and more.

From digital transformation to infrastructure optimization, business analytics and data visualization allow IT stakeholders to make sense of complex situations. You can’t improve what you can’t measure, right? More and more, we see IT organizations combining different sources of information to uncover unique insight, allowing them to detect areas of improvement, find new opportunities, optimize processes and gain that competitive edge.

One of the areas highlighted in end-user reviews from Catchpoint’s Gartner Peer Insights Customers’ Choice Distinction was the depth and breadth of visibility our global node network provides. “Any time we have had a question about an element of our environment we have been able to create a Catchpoint test to measure it. The data collected by Catchpoint tests is in-depth and very useful for understanding product behavior and performance.”