Operations | Monitoring | ITSM | DevOps | Cloud

This is part one of a three-part blog series on Observability-the challenges and the solutions.

Serverless services on AWS allow IT and DevSecOps teams to deploy code, store and manage data, or integrate applications in the cloud, without the need to manage underlying servers, operating systems, or software. Serverless computing on AWS eliminates infrastructure management tasks, helping IT teams stay agile and reducing their operational costs - but it also introduces the new challenge of serverless log management.

Managing data centers, the fundament for all IT infrastructure running business-critical workloads, especially for large-scale HA, and hybrid environments, can be a complex task. Microsoft System Center simplifies data center management across your IT environments. With the new Microsoft System Center 2022 release in April 2022, managing datacenters across diverse IT environments utilizing Windows Servers, Azure Stack HCI, and VMWare deployments on System Center is now even easier.

SAP is the leading provider of enterprise software in the world. Many global organizations depend on various SAP systems for running their operations. Naturally, SAP system performance issues can take a toll on business performance. Slow system performance can even lead to issues like downtime or lower user productivity. At the same time, SAP performance troubleshooting can be complex for large enterprises. This is due to the heavily interconnected global IT infrastructure and the complexity of these environments. This article will discuss some SAP performance issues and how you can deal with them.

Incident Management has evolved considerably over the last couple of decades. Traditionally having been limited to just an on-call team and an alerting system, today it has evolved to include automated Incident Response combined with a complex set of SRE workflows.

From the skillsets around the table, to the tech stack being used, every organisation's tech function is unique. With this in mind, there's no one-size-fits-all approach for optimising its performance. Instead, organisations need to focus on empowering their IT teams to undertake their own fine-tuning-through two types of customisation. The first is the customisation of schedules. Enabling tech teams to work when and where it suits them best is a key driver of greater productivity.

If you are like most organizations, your technology environment is a complex mixture of tools needed to run your business. In this environment, monitoring and observability are critical to making sure everything is running smoothly. You use monitoring tools to measure server resources, log-parsing tools for troubleshooting, application tools to observe application performance, and audit-request tools to comply with regulations. While these are all valid observability needs, there are risks to overdoing it by introducing too many tools. Here are some ways to avoid monitoring proliferation when developing your observability strategy.

In today's remote work environment, virtual desktop infrastructure (VDI) solutions such as Citrix have become essential tools for organisations to enable their employees to work from anywhere. Citrix provides access to virtual desktops, applications, and data, allowing employees to work from any device and location. However, to ensure a seamless user experience, it is essential to have comprehensive monitoring of the Citrix environment. Unfortunately, many IT teams need help identifying and resolving issues that impact the user experience, particularly when the problems are intermittent or challenging to reproduce.